Resident Service Associate, Health & Well-Being, Hybrid

Enterprise Community Partners • Baltimore, MD

22d • $23 - $26 • Hybrid

About The Position

Enterprise Community Development (ECD) is seeking a detail-oriented, resourceful professional to support projects and initiatives related to Health & Well-Being for residents across the property portfolio. The Resident Service Associate will help manage and track assigned programming, engage in community resource outreach, manage ongoing Health & Well-Being internal communications with residents and staff, and engage with internal and external stakeholders to ensure successful outcomes. Candidates should be comfortable working both independently and with supervised direction. Experience with social services projects directly serving diverse ages and populations, as well as a general understanding of the health & well-being needs of the aging population are a plus. The Resident Service Associate supports Enterprise Community Development’s Health & Well-Being initiatives for residents across the property portfolio. This role is responsible for coordinating and tracking assigned programs, conducting community resource outreach, and managing internal Health & Well-Being communications for residents and staff. The Associate will collaborate with internal teams and external partners to ensure effective service delivery and positive resident outcomes. The position requires the ability to work both independently and under direction. Experience in social services, particularly with diverse populations and aging adults, is strongly preferred.

Requirements

• Bachelor’s degree in human services, social work, community development or related field or equivalent work experience.
• 1-2 years of experience in social service /human services program work, community engagement or resident services.
• Ability to effectively communicate in person and in writing with a wide range of people.
• Solid technical skills with the ability to quickly learn new technology.
• Ability to maintain composure and reasoned thinking in challenging situations.
• Demonstrated ability to adapt to different environments.
• Some experience in managing budgets.
• The ability to coordinate efforts and solutions with internal and external stakeholders.
• Demonstrated ability to organize work and manage multiple tasks in an independent and collaborative environment.
• Basic understanding of the health & well-being challenges and needs of low-income seniors and families.

Nice To Haves

• Experience with social services projects directly serving diverse ages and populations, as well as a general understanding of the health & well-being needs of the aging population are a plus.

Responsibilities

• Coordinate and support Health & Well-Being priorities ensuring timely data recording and related reporting.
• Support efforts to identify and vet food partners and resources for properties across the portfolio.
• Collaborate with staff and partners relating to food security efforts.
• Oversee food pantries efforts and support compliance and ensure monthly reporting.
• As directed, plan, coordinate and engage in food related resident surveys.
• Support the management of grant components, including gathering and tracking internal and partner data, survey planning and execution, gift card tracking and reporting, the coordination of meetings and events as needed, and interaction and support of the Resident Services Managers as needed in the execution of grant components.
• Review and monitor general Health & Well-Being activities across the portfolio to include identification, adequate reporting, and oversight.
• Collaborate with Communications/Marketing to inform and engage residents and staff specifically related to Health & Well-Being information to inform residents and staff of information to help residents make informed health choices.
• Collaborate with Volunteer Manager on all grant related aspects of volunteer activities & programs at properties as assigned and provide support to the Manager as needed.
• Provide support to any new Health & Well-Being initiatives or newly approved projects/programming as needed.

Benefits

• Enterprise offers a comprehensive total rewards package for you and your family.
• These include dental, health, and vision care plans, as well as family-building benefits such as adoption and surrogacy support.
• Enterprise supports flexible work arrangements to promote work-life balance and offers health advocacy, an Employee Assistance Program (EAP), and mental health benefits.
• We round out our package with financial education, wellness programs, and auto-enrollment in the company’s 401(k) plan with employer matching contributions.
• Finally, you will have access to learning and development opportunities, including tuition reimbursement for job-related courses and certifications.
• Enterprise provides attractive levels of Paid Time Off, which employees are to use, and there are a number of company-paid holidays.
• Enterprise supports a positive work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level