Resident Relations Coordinator (61587)

The Habitat Company•Chicago, IL

21h

About The Position

The Habitat Company, LLC is a leader in residential multi-family real estate management and development. We are looking for talented individuals to join our team as we continue to expand and develop our company nationwide. We are a multi-state organization of approximately 500 team members specializing in the asset management, property management and project management of market rate, affordable rentals, condominiums and commercial real estate. At The Habitat Company, we believe that it is the quality and experience of our team members that make a difference. Our professional team provides us with the depth of talent and ability that is so crucial to our success. The Habitat Company provides comprehensive compensation to our team members. In addition to wages, this position is eligible for medical, dental, vision, 401k, and other benefits offered through Habitat, detailed here: https://www.habitat.com/our-benefits Job Scope: The Resident Relations Coordinator’s primary function is to effectively process all lease renewal activity to ensure that the resident has a po sitive experience during their residency at the community. In addition, the resident relations coordinator serves as the resident’s primary point of contact for questions and concerns.

Requirements

At least one (1) year of experience in property management preferred.
Knowledgeable of all phases of leasing and resident retention.
Ability to maintain a positive customer relations attitude, relate/interact with people, and work well within a team.
Ability to be assertive and provide follow-through for current and prospective residents.
Experience and proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Strong written and verbal communication skills.
Proficient in Microsoft Office (Word/Excel/Publisher/Outlook)

Responsibilities

Handles all areas of the lease renewal process, including generating new lease proposals, following up with residents to ensure all lease documents are signed, and updating the property management system with related information.
Submits a monthly lease renewal activity report that details the total number of renewals, retention results, and reasons for non-renewal.
Responsible for the resident’s life cycle from conducting new move-in orientations to serving as the primary point of contact for resident questions and concerns.
Collaborates with other team members to plan, develop, coordinate, and implement activities, programs, and services to meet the educational, social, and community needs of residents.
Responsible for obtaining and maintaining the required documents to satisfy the landlord’s renter’s insurance requirements.
Make recommendations to community manager for marketing the community and improving resident satisfaction.
Organize and file all applicable reports, leases and paperwork.
Prepare resident service requests as needed.
Other duties many include: update resident directories; issuing key-cards; assigning resident parking, bicycle storage and storage lockers; and monitor elevator schedules.
Maintain positive customer relations attitude.
Conduct all business in accordance with the Company’s policies and procedures, the Fair Housing Acts, Ordinances and Statutes, the Americans with Disabilities Act, and all other laws pertaining to the occupancy standards and established criteria.
Perform other related duties as assigned