Resident Manager

Rudin•New York, NY

8h•$95,000 - $115,000

About The Position

THE COMPANY Founded in 1925 by Samuel Rudin with an unwavering commitment to building New York City, Rudin is more than a real estate company—it’s a cornerstone of the city’s ever-evolving landscape. Led still by the visionary Rudin family, spanning four generations, we carry a deep connection to the character of our city and a passion for shaping its future. We don’t just develop buildings, we cultivate and enrich communities. From iconic landmarks to cutting-edge developments, our name is synonymous with excellence and customer service, setting the standard for quality in office and residential real estate. What sets Rudin apart isn’t just what we build, but how we build it — with a persistent focus on sustainability, technology and forward-thinking design. More than creating spaces, we curate experiences that inspire, empower and endure. Beyond the bricks and mortar, it is our people who truly define us. Our team embodies dedication to best-in-class service, inventive thinking and creative collaboration. As partners in progress, we work hand in hand with tenants, stakeholders and city leaders to create lasting value and opportunity for all. Rudin’s enduring legacy stands as a beacon of integrity and innovation, whose purpose is building a higher quality of life for all New Yorkers. For more information on Rudin and its portfolio, visit www.rudin.com . THE POSITION Rudin, as agent, seeks a Resident Manager to oversee the facilities operations and personnel management for one or more assets with a combined unit count of between 50-300 units. The ideal candidate will have extensive experience managing buildings in the Manhattan submarket. This role reports to the Senior Resident Manager, or a General Facilities Manager, and will have between 5 and 15 direct reports in roles ranging from Porter to Assistant Resident Manager. This is a 32BJ union position.

Requirements

5+ years of experience in an apartment maintenance leadership role managing union employees
High school diploma; Bachelor’s degree preferred
Knowledge of NYC building codes, regulations, and violations
Working knowledge of building operations (steam boilers, electrical, elevator, scopes of work for repairs, etc.)
Strong communication, interpersonal, and problem-solving skills
Strong organizational, time-management, and supervisory skills with attention to detail
Ability to manage multiple projects, exercise independent judgment and work independently
Proficient in Microsoft Word, Excel and Outlook, and experience with Yardi software
Ability to navigate both Microsoft Teams and Zoom apps
Budget experience, i.e. PO’s, GL codes, variance explanations

Responsibilities

Manages a team of 32BJ staff, new hires; trains and develops other team members
Partners with the General Manager or Senior Community Manager to deliver a high level of customer service
Oversees preventative maintenance; building system reviews; work orders and logs; seasonal maintenance, including snow removal; unit turnovers; and improvements across residential units and some commercial spaces
Closely manages maintenance budget and financial controls. Manages timely invoicing from vendors. Works closely with AP and accounting to facilitate a smooth payment process
Adheres to all regulatory requirements and conducts monthly inspections of all buildings and grounds to ensure compliance with governmental policies and procedures
Ensures safety standards, safe work practices, and emergency responses are maintained; is responsible for the safety of residents and resident spaces
Builds and maintains harmonious resident relations through delivering excellent, consistent service and timely repairs while up adhering to all Fair Housing practices
Maintains tools, equipment, and workspaces to ensure they are in proper working order
Communicates and reports to Head of Facilities any matters regarding liability and risk management issues at the property as well as any suggestions to improve or enhance quality of life issues for our residents
Oversees apartment turnover scheduling for move-ins, move-outs, and transfers
Accurately manages vacant turn dates using Yardi software
Manages Move in-Move out process as per policy. Completing all necessary steps including timely inspections and notification
Maintains the utmost confidentiality of all resident, client, and staff information
Maintains and monitors a written property maintenance and preventive maintenance program and oversees the implementation of same maintenance projects and staff
Periodically inspects vacated apartments and common areas with front of house for purposes of quality control
Partners with Operations team on safety and training initiatives
Is available to respond to escalated maintenance emergencies at any time needed
May be required to live onsite