Resident Manager

Tomlinson & Associates•Boise, ID

About The Position

Join Tomlinson & Associates, Inc., a leading property management company dedicated to the development, management, and ownership of multi-family rental housing and office properties. We are urgently hiring an Resident Manager to oversee resident relations, manage operations, and ensure a smooth living environment for the community. If you have a passion for community management and enjoy solving challenges, apply to be part of our team! As the Resident Manager, you will be responsible for handling rent collections, processing tenant applications, managing emergencies, and maintaining the overall condition of the property. You will work closely with residents and staff to ensure a high level of service, compliance, and satisfaction.

Requirements

Excellent organization skills, communication, and aptitude for detailed work
Experience overcoming marketing challenges
Proficient in Yardi, Work, Excel, and Outlook
Experience in supervising office and maintenance staff
A high level of professionalism
The ability to communicate (written and verbal)
Possess strong work ethics
A complete background check is required before hire

Responsibilities

Handling rent collections and delinquent accounts
Move In and Move Out procedures
Handling 3-day notices
Completing eviction proceedings, when necessary
Customer service
Monitoring/enforcing all safety procedures
Attending various community functions
On-call emergencies including maintenance emergencies, earthquake emergencies, and noise/lease violations
Calling security/police if necessary and completing incident reports
Market the development to prospective residents
Process rental applications and re-certifications in compliance with regulations and other project program requirements
Coordinate unit turns/rent ready units
Assist in the mediation of tenant disputes and conflicts
Collect and deposit rent receipts
Over-site of the overall condition of the development and coordination of maintenance