Resident Manager (New Development)

Related•New York, NY

11d•$140,000

About The Position

Related is seeking a dynamic and experienced Resident Manager to lead operations at our upcoming flagship residential property in Corona, Queens, Willets Point. This is a rare opportunity to be part of a transformative project from the ground up, shaping the standard for both luxury and affordable housing in one of New York City's most anticipated new communities. We're looking for a proven leader with a strong background in residential property management, particularly within luxury high-rise or affordable housing developments. Suppose you're known for operational excellence, a deep commitment to resident satisfaction, and the ability to motivate teams in a fast-paced environment. In that case, this is your moment to make a lasting impact. This role ensures smooth building operations, resident satisfaction, and compliance with all company policies, Fair Housing laws, and local regulations. The Resident Manager supervises maintenance staff, oversees building operations, and manages financial tasks related to property maintenance. Previous experience as a Maintenance Superintendent is highly desirable. Build Your Career with Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher. At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards. 🔗 Explore careers at www.Related.com For details on our hiring policies and privacy practices, visit our Privacy Policy.

Requirements

6+ years of experience as a Resident Manager within residential property management in NYC
Demonstrated experience managing large-scale residential assets of 600+ units or more (multi-building or high-rise) required
Prior experience supporting a ground-up development, new construction project, or full building lease-up, including working alongside development, construction, and property management teams through pre-opening and stabilization phases
Strong background in affordable housing, luxury residential, or mixed-income developments, ideally within New York City
Deep understanding of building systems and operations, including HVAC, plumbing, electrical, life safety systems, and preventative maintenance programs
Prior hands-on maintenance experience; ability to step in when needed and lead by example in the field
Experience supervising unionized teams (32BJ SEIU experience strongly preferred)
Thorough knowledge of NYC housing regulations, building codes, and Fair Housing laws
Proven ability to lead, coach, and develop high-performing maintenance teams in a fast-paced environment
Strong vendor management and contract oversight experience
Experience with budgeting, expense control, and capital improvement projects

Responsibilities

Staff Supervision: Lead, supervise, and train maintenance staff.
Manage daily team operations, performance evaluations, and scheduling.
Ensure staff compliance with Fair Housing regulations and company policies.
Building Operations: Oversee all maintenance and repair tasks, ensuring timely completion of service requests.
Perform hands-on maintenance work and inspections when necessary.
Ensure units and common areas meet cleanliness, safety, and quality standards.
Maintain and enhance building curb appeal, ensuring exterior grounds and common areas are clean, attractive, and well-maintained.
Manage apartment turnovers, ensuring units are impeccably clean, mechanically sound, and freshly painted before new residents move in.
Coordinate with vendors and contractors for third-party services.
Maintain compliance with local housing codes and inspection requirements.
Financial Management: Oversee vendor insurance documentation and invoice processing.
Participate in preparing annual budgets and managing controllable expenses.
Resident Services: Provide exceptional customer service and resolve resident concerns promptly.
Apply company service standards to enhance resident satisfaction and loyalty.