Resident Manager

Four Seasons Hotels and Resorts • Nashville, TN

1d

About The Position

The Resident Manager at Four Seasons Nashville is responsible for ensuring the comfort, safety, and overall satisfaction of residence owners and guests while protecting and maintaining all residential assets. This leadership role manages the Residences team and operations in alignment with Four Seasons culture, standards, and Home Owner Association (HOA) requirements.

Requirements

• College education required; hotel management or business administration degree preferred
• 5–10 years of management experience in a Rooms Division, luxury residential, or hospitality operation
• Strong leadership skills with the ability to manage and motivate teams of approximately 10–35 employees
• Working knowledge of residential operations, guest services, and Four Seasons service standards
• Excellent verbal and written communication skills in English
• Flexibility to travel occasionally for conferences or company initiatives
• Authorization to work in the United States is required for this role.

Responsibilities

• Build meaningful relationships with residence owners by understanding their preferences, family members, visitors, and approved vendors
• Provide personalized service, follow up on service recovery opportunities, and recognize special occasions and resident milestones
• Serve as the primary liaison between the Hotel and the Residences, communicating hotel events, updates, and service standards
• Maintain the physical condition of the residences, including public areas, back-of-house spaces, parking areas, landscaping, and equipment
• Conduct regular property inspections, maintain detailed reports, and ensure compliance with all health and safety standards
• Oversee all aspects of people leadership, including hiring, scheduling, training, coaching, performance management, payroll, and employee relations
• Ensure compliance with Residences policies, HOA agreements, operating procedures, and rules for both residents and staff
• Manage inventory, supplies, and equipment, ensuring proper par levels and operational readiness
• Obtain bids for repairs or replacements when required and manage costs within approved budgets
• Ensure smooth coordination of owner move-ins, move-outs, deliveries, and vendor access
• Uphold Four Seasons Category One and Category Two Work Rules and Standards of Conduct
• Foster a professional, respectful, and collaborative work environment

Benefits

• Competitive salary, wages, and a comprehensive benefits package
• Excellent training and development opportunities
• Employee discount for stays at any Four Seasons worldwide
• Complimentary employee meals
• Complimentary dry cleaning for employee uniforms

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees