Resident Maintenance Manager

American Homes 4 Rent • Charleston, SC

2d

About The Position

Since 2012, we've grown to become one of the leading single-family rental companies and homebuilders in the country, recently recognized as a top employer by Fortune and Great Place To Work®.  At AMH, our goal is to simplify the experience of leasing a home through professional management and maintenance support, so our residents can focus on what really matters to them, wherever they are in life. The Resident Maintenance Manager is responsible for the oversight of all occupied maintenance operations and related expense management within a district. This position directly supervises Field Maintenance Technicians, Resident Maintenance Supervisors and Resident Maintenance Specialists. The Manager leads the full maintenance process—from issue intake and assessment to assignment, third-party scheduling, and resolution—ensuring timely, efficient, and high-quality service. Key responsibilities include driving resident satisfaction, occupied maintenance operational KPIs and Financials of the assets, ensure cost, quality and time of maintenance work meets Company standards.

Requirements

• High school diploma/GED required
• Minimum five (5) plus years of progressive responsibility in supervising field maintenance required
• Experience must include the use of: Basic hand tools (see list below) Power tools (see list below)
• Minimum three (3) plus years of call center environment experience preferred
• Experience leading teams required
• Scheduling/dispatching experience strongly preferred
• Valid driver's license and satisfactory driving record required.
• Keen understanding of the construction, maintenance and/or property management industry, including the ability to assess the strengths and weaknesses of competitor organizations, recognize and seek out relevant opportunities, and implement processes for improved efficiency, service, profitability, and growth
• Technically savvy with the ability to leverage systems and tools effectively.
• Demonstrates strong understanding of data, analytics, and reporting to identify trends and support decision-making.
• Possesses working knowledge of financial statements, including P&L reports, and understands budget impacts and cost drivers.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook) required
• Solid planning, organizing, negotiating and leadership/supervisory skills; ability to focus/align department around initiatives and facilitate progressive change
• Demonstrated knowledge of occupational hazards and safety methods (OSHA) required
• Strong staffing, development, and appraisal skills
• Entrepreneurial spirit and willingness to take prudent risks
• Excellent verbal, written and presentation skills
• Solid customer service, quality, and results orientation
• Ability to interact effectively at all levels and break down barriers across departments/diverse cultures
• Ability to be an effective member of and lead project teams
• Ability to work weekends, as needed, required
• Must be able to lift/carry: 50 pounds to waist height 50 pounds to shoulder height 20 pounds above the head
• Must be able to operate a motor vehicle
• Must be able to climb ladders (A-frame and extension ladders) to perform: tree trimming with use of a using a handsaw or clippers removal of debris and leaves from roof gutters
• Must be able to use the following equipment: wrenches, claw hammer, Allen wrenches (SAE and metric), band cutters, wire strippers, needle nose pliers, channel locks, 3-foot level, torpedo level, multimeter (CAT III+), breaker bar, clamps, and AC manifold gauge set
• Must be able to operate and maintain the following power tools: cordless drill impact driver reciprocating saw (sawzall) circular saw pressure washer air compressor and air tools

Nice To Haves

• Bachelor’s degree or technical training certification preferred
• HVAC experience recommended

Responsibilities

• Manages a team responsible for occupied maintenance operations and logistics.
• Accountable for hiring, onboarding, and training team members.
• Monitors performance and utilizes departmental reporting to conduct individual and team coaching, ensuring alignment with established policies, procedures, and performance standards.
• Oversees cost-effective management of resources, KPIs and Financials of each asset.
• Ensures that the organizational systems, programs, policies and procedures are implemented as required; ensures that occupied maintenance activities are kept to company processes, goals, and strategy.
• Communicates objectives and provides oversight of metrics to guide the Maintenance Teams toward achieving desired outcomes.
• Maintains oversight of occupied maintenance expenses to ensure alignment with the District Budget.
• Oversees and assists in the preparation of purchase orders for turn cost approval by Director of Property Operations or Regional Vice President, as needed by amount.
• Adheres to and provides oversight of a quality control program to evaluate Resident Maintenance Team performance and ongoing training; serves as a quality control manager assisting scope of work and areas of operations; ensures that staff follows the Company Standards when replacing components in Company owned properties.
• Provides support as needed to resolve issues and escalations, ensuring work orders are completed in a timely and satisfactory manner, in alignment with established KPIs and company expectations.
• Partners with the Regional Vendor Specialist (RVS) and District Maintenance Managers (DMM) to identify vendor needs and support effective vendor utilization and compliance.
• Communicates vendor deficiencies to the appropriate parties and ensures that all infractions are properly documented.
• Leads meetings aligned with seasonal and operational trends to proactively address business needs.
• Collaborates with cross-functional teams to ensure timely and thorough completion of all maintenance activities within the assigned territory.
• Conducts field training activities with Field Maintenance Technicians, including monthly ride-alongs, semi-annual cycle counts of storage inventory, and inspections of storage rooms to ensure cleanliness and proper inventory usage.

Benefits

• Employees have the opportunity to participate in medical, dental and vision insurance; flexible spending accounts and/or health savings accounts; dependent savings accounts; 401(k) with company matching contributions; employee stock purchase plan; and a tuition reimbursement program.
• The Company provides 9 paid holidays per year, and, upon hire, new employees will accrue paid time off (PTO) at a rate of 0.0577 hours of PTO per hour worked, up to a maximum of 120 hours per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED