Resident Experience Manager - Plaza on University

American Campus Communities•Union Park, FL

About The Position

The Resident Experience Manager leads the property team creating an exceptional living environment for our residents, overseeing all aspects of leasing, marketing, and administrative operations. Success in this role involves effective recruitment, hiring, and training, while managing the team to ensuring that all resident interactions meet high standards. Additionally, you will manage financial oversight, partner with the Service Manager on budget performance, and maintain strong communication with university partners. This is the senior-most role on property.

Requirements

2 years' of leadership experience in student or multi-family housing, or similar industry
Skills in leasing and marketing, customer service, facility management, budgeting, supervision, business administration, public relations, residence life, and a combination of business and student development skills
Strong communication and collaboration skills
Demonstrated leadership skills

Nice To Haves

Bachelor's degree in business or relevant field preferred

Responsibilities

Supervise entire office team and all community assistants, providing leadership that translates to an exceptional resident experience - from prospective resident to lease renewal - by overseeing all leasing, marketing, and administrative operations for property.
Recruit, hire, train, and develop direct reports to achieve leasing and marketing objectives and to create a positive, engaging workplace for team.
Conduct performance evaluations of direct reports and performance discussions with team members.
Collaborate with supervisor and Human Resources on compensation adjustments for direct reports.
Deliver an exceptional resident experience by ensuring all leasing, marketing and administrative efforts at property are at company standard.
Serve as lease executor if applicable.
Direct team's marketing efforts, ensuring successful events and programs; ensure website is being regularly audited for accuracy and visual standards.
Manage the process to assist with collecting resident feedback and survey results, as well as creating action plans for improvement.
Manage property's administrative needs, including scheduling, payroll, deposits/invoices, package management, incident reports, posting requirements, and contracts.
Partner closely with Service Manager to ensure property is consistently well-maintained and meets curb appeal standards.
Work closely with Service Manager to own property financials, including purchasing and performance to budget.
Ensure consistent and ongoing communication with University partners.
Represent ACC as property leader at resident functions and marketing events.
Exercise discretion in overseeing all resident communication, including events and notices.
Responsible for rent collection and eviction processes in partnership with centralized services as needed.
Effectively resolve resident conflicts and disputes.
Maintain key control oversight, including key box access.
Other duties as assigned by manager.
Serve as an American Campus representative and liaison in all interactions.