Resident Experience Specialist PRN/On-Call

PEACE VILLAGE•Palos Park, IL

9d•$18 - $18•Onsite

About The Position

Summary/Objective The primary objective of this position will be to represent Peace Village & Circle Inn as the initial contact with phone callers and visitors, and responsible for projecting a professional, helpful image and supporting the mission of Peace Village & Circle Inn. This is accomplished by planning, organizing, and functioning as part of the organization’s Resident Experience Specialist Team. The position is responsible for taking phone messages for Peace Village & Circle Inn departments, contacts/ responds to emergency services when necessary and monitors entry to the facility. The position also maintains vital support to the office to all departments, communicates and notifies the Community Ops Supervisor of any changes with the reception desk scheduling, procedures and policies before taking any action on matters. This position also communicates residents’ confidential issues and information.

Requirements

High School Diploma.
Communication proficiency
Organizational skills
Teamwork orientation
Time management
Computer experience including Microsoft Office
Exhibits professional behavior
Customer service skills
Ability to multitask
Typing Skills

Nice To Haves

Reception/ Customer service experience (1-2 years).
Preferred experience working with Seniors.

Responsibilities

Answers reception area incoming calls, takes messages for staff and residents.
Receives requests and concerns of residents and relays to the proper department.
Enters work orders as necessary.
Provides direction to residents and visitors regarding procedures followed by Peace Village.
Understands Peace Village and Circle Inn emergency procedures and adheres to all procedures.
Responds to residents/staff/visitor building emergencies by following established procedures and policies including placing all appropriate phone calls for assistance/notification.
Follows established procedures in the communication and/or resolution/escalation of resident care alarms.
Document responses to all emergencies and pertinent incidents.
Monitors and responds appropriately to buildings alarm system/fire panel and following through on emergency response procedures.
Monitors entries, admits, greets, and directs visitors and maintain visitors log.
Maintain and update resident information, i.e. hospital/contact/vacation/off campus etc.
Notifies the driver when residents are ready for pick up.
Adhere to reception desk procedures i.e. reads daily communication upon arrival of shift, assists in coordinating with the night shift to maximize efficiency.
Prepare updates and distribute or post all necessary reception desk paperwork, including but not limited to scheduling, communication book, telephone lists, instructional information, reports, etc.
Update resident’s Medical files, resident’s staff and phone directories, etc.
Ensures daily calls to residents for the “I’m OK” program.
Prepares resident information i.e. move-ins, rolodex cards, mail labels, statement envelopes, medical files, etc.
Provide office support, monitor in-house mail, sort and distribute U.S. Mail, FedEx, UPS for residents and staff.
Maintains postage sales and balances cash box respectively.
Receive and log all resident prescription information from multi sources and submitting prescription orders to the pharmacy.
Assists with special projects and other duties as requested.
Assists residents and input meal orders for pick up/delivery and coordinates with Dining Services.
Maintains orderly work area and monitors supply replenishment.
Distribute and track building and vehicle keys.
Distributes packages to residents and employees.
Assists with resident emergencies and safety.
Completes building rounds and locks/unlocks facility.
Exhibits appropriate behavior and appropriate conversation with staff and in front of residents and visitors.
Ensures outstanding customer service in accordance with the mission of Peace Village