Resident Consultant, Professional Services

Cloudflare•Austin, TX

13h•Onsite

About The Position

As a Resident Consultant at Cloudflare, you will serve as a dedicated, on-site strategic advisor for one of our high-growth enterprise accounts in Minneapolis. You will act as the primary technical bridge between the customer’s operational needs and Cloudflare’s expansive security suite, ensuring their migration from legacy systems is seamless and high-performing. We are looking for a proactive expert who thrives on building deep technical relationships, optimizing complex configurations, and championing our mission to help build a better internet.

Requirements

10+ years of experience in a technical customer-facing role such as Solutions Architect, Resident Engineer, Professional Services Consultant or similar, ideally in cloud networking, security, or web infrastructure.
Akamai to Cloudflare Transition: At least 3+ years of hands-on experience managing Akamai environments, with a proven ability to map legacy CDN and security features to Cloudflare’s ecosystem.
Application Security Expertise: Deep technical proficiency in configuring WAF policies, Bot Management, and Page Shield to protect complex web applications.
Network Infrastructure Knowledge: Strong foundational knowledge of BGP, GRE/IPsec tunneling, and DDoS mitigation strategies (specifically relating to services like Magic Transit).
Communication & Presence: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to both engineering teams and executive stakeholders.
Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare’s technology stack.
Prior customer onsite placement experience is a plus.

Nice To Haves

Cloudflare Certifications: Valid Cloudflare ASPS or ASPE certifications.
Modern Web Development: Experience with Serverless computing or Edge functions (Cloudflare Workers/WebAssembly).
Zero Trust Advocacy: Familiarity with Access, Gateway, and Browser Isolation to assist in the customer's future security evolution.

Responsibilities

Act as a Trusted Advisor: Serve as the day-to-day technical lead and Cloudflare subject matter expert, providing proactive guidance on operational best practices and industry security standards.
Optimize Application Services: Take full ownership of tuning, configuration, and policy creation for Application Services to ensure maximum performance and security posture.
Manage Network Security: Oversee the ongoing health of Network Services, including Magic Transit and DDoS protection, ensuring "set and forget" stability while remaining ready for rapid incident response.
Drive Migration Excellence: Leverage your deep understanding of Akamai architectures to translate legacy workflows into modern, efficient Cloudflare configurations.
Strategic Roadmap Alignment: Collaborate closely with the customer to prepare their environment for future expansions into our Developer Platform (Workers) and Zero Trust architecture.
Technical Documentation: Maintain comprehensive documentation of the customer’s unique environment, policy changes, and operational procedures to ensure long-term continuity.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave