Resident Consultant, Professional Services

Cloudflare • San Francisco, CA

6h • Onsite

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: Minneapolis, MN Role Summary As a Resident Consultant at Cloudflare, you will serve as a dedicated, on-site strategic advisor for one of our high-growth enterprise accounts in Minneapolis. You will act as the primary technical bridge between the customer’s operational needs and Cloudflare’s expansive security suite, ensuring their migration from legacy systems is seamless and high-performing. We are looking for a proactive expert who thrives on building deep technical relationships, optimizing complex configurations, and championing our mission to help build a better internet.

Requirements

• 10+ years of experience in a technical customer-facing role such as Solutions Architect, Resident Engineer, Professional Services Consultant or similar, ideally in cloud networking, security, or web infrastructure.
• Akamai to Cloudflare Transition: At least 3+ years of hands-on experience managing Akamai environments, with a proven ability to map legacy CDN and security features to Cloudflare’s ecosystem.
• Application Security Expertise: Deep technical proficiency in configuring WAF policies, Bot Management, and Page Shield to protect complex web applications.
• Network Infrastructure Knowledge: Strong foundational knowledge of BGP, GRE/IPsec tunneling, and DDoS mitigation strategies (specifically relating to services like Magic Transit).
• Communication & Presence: Exceptional verbal and written communication skills, with the ability to explain complex technical concepts to both engineering teams and executive stakeholders.
• Ability to translate customer requirements into practical, scalable solutions that align with Cloudflare’s technology stack.
• Prior customer onsite placement experience is a plus.

Nice To Haves

• Cloudflare Certifications: Valid Cloudflare ASPS or ASPE certifications.
• Modern Web Development: Experience with Serverless computing or Edge functions (Cloudflare Workers/WebAssembly).
• Zero Trust Advocacy: Familiarity with Access, Gateway, and Browser Isolation to assist in the customer's future security evolution.

Responsibilities

• Act as a Trusted Advisor: Serve as the day-to-day technical lead and Cloudflare subject matter expert, providing proactive guidance on operational best practices and industry security standards.
• Optimize Application Services: Take full ownership of tuning, configuration, and policy creation for Application Services to ensure maximum performance and security posture.
• Manage Network Security: Oversee the ongoing health of Network Services, including Magic Transit and DDoS protection, ensuring "set and forget" stability while remaining ready for rapid incident response.
• Drive Migration Excellence: Leverage your deep understanding of Akamai architectures to translate legacy workflows into modern, efficient Cloudflare configurations.
• Strategic Roadmap Alignment: Collaborate closely with the customer to prepare their environment for future expansions into our Developer Platform (Workers) and Zero Trust architecture.
• Technical Documentation: Maintain comprehensive documentation of the customer’s unique environment, policy changes, and operational procedures to ensure long-term continuity.

Benefits

• Cloudflare offers a complete package of benefits and programs to support you and your family.
• Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!
• The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
• Health & Welfare Benefits Medical/Rx Insurance Dental Insurance Vision Insurance Flexible Spending Accounts Commuter Spending Accounts Fertility & Family Forming Benefits On-demand mental health support and Employee Assistance Program Global Travel Medical Insurance Financial Benefits Short and Long Term Disability Insurance Life & Accident Insurance 401(k) Retirement Savings Plan Employee Stock Participation Plan Time Off Flexible paid time off covering vacation and sick leave Leave programs, including parental, pregnancy health, medical, and bereavement leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed