Resident Assistant (Student Position)

Capstone on Campus Management LLC • New York, NY

74d • Onsite

About The Position

The Resident Assistant (RA) at The Towers at CCNY has a key role in fostering a positive and enriching residential experience. Reporting directly to their supervisor and the Director, RAs contribute to creating a supportive living environment that complements students' academic and personal growth.

As leaders and role models, RAs demonstrate effective communication, uphold policies, and embody the organization’s values, promoting a respectful and inclusive community. They are committed to helping residents develop essential life skills and thrive as productive, compassionate members of a global society. The position also requires strict confidentiality regarding residents, staff, and all work-related matters.

Requirements

• High school diploma or GED required.
• Must be currently enrolled as a full-time student at a higher education institution (minimum 12 undergraduate or 9 graduate credits) and maintain a 2.5 cumulative GPA.
• Have a minimum cumulative grade point average of 2.5 at the time of application and maintain this minimum GPA during the entire employment period.
• Must remain in good financial and judicial standing with The Towers and their academic institution.
• Ability to read, write, and present basic information clearly.
• Ability to follow instructions and resolve routine issues using common sense.
• Proficiency with Microsoft Office, Google Workspace, Gmail, and Canva.
• Ability to operate standard office equipment and perform basic computer tasks.
• Ability to communicate effectively with Public Safety.

Responsibilities

• Identify residents within the community.
• Notify supervisor of roommate conflicts immediately and assist with roommate mediation sessions/ contracts.
• Be available to residents and maintain a high level of visibility in the buildings and community.
• Encourage residents to take responsibility for incidents and events in the community.
• Maintain a positive building community through open communication and programming.
• Identify and assist residents with personal, academic, wellness, or other special issues.
• Respond and report behavior that is inappropriate / discriminatory / harassing in nature.
• Support mandatory Open House dates by giving tours of the building.
• Interpret and enforce community and institution’s regulations and policies.
• Learn and implement building-wide emergency response procedures.
• Complete and submit Incident Reports as well as, duty logs following each duty shift.
• Respond to situations needing attention.
• Observe residents who identify emotional, relationship, psychological, academic, or social problems. Intervene appropriately or report as needed.
• Trained to coordinate and complete three programs per month (one floor program, one building-wide social, and one building-wide educational) which follows programming curriculum.
• Encourage and involve residents to develop and implement programs.
• Complete and submit a Program Proposal and flyer for programs by given deadline.
• Evaluate and complete Program Evaluation within 24 hours of program completion.
• Assist with room condition assessments prior to Move-In and after Move-Out each semester.
• Assist with the opening and closing of the buildings.
• Conduct health, safety, and maintenance inspections each semester and follow-up accordingly.
• Report and respond to maintenance concerns for your floor and building.
• Complete other facility management responsibilities as assigned.
• Participate in training and administrative tasks which occur prior to classes beginning and after classes end.
• Always maintain confidentiality.
• Perform administrative duties in a thorough and timely manner, including, but not limited to incident reports, occupancy checks each semester, surveys, and reporting of maintenance issues.
• Attend all in-services, meetings, and events as assigned. This will generally include bi-weekly meeting with supervisor and weekly staff meetings.
• Provide duty coverage during academic break periods, including shared holiday shifts (e.g., Thanksgiving, Christmas, New Year’s), determined at the start of each semester.
• Participate in the RA on-call rotation after business hours and on weekends, including building walkthroughs, responding to the duty phone, remaining within a 15-minute radius, and completing scheduled rounds per protocol.

Benefits

• The Resident Assistant is provided with single room accommodation within a 4-bedroom apartment (valued at $21,680) for the term of employment.
• Compensation includes an hourly rate of $17.00 per hour for a two-hour staff meeting each week.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED