Resident Area Manager

ISS•St. Louis, MO

5d•$90,000 - $100,000

About The Position

The Resident Area Manager is the representative of Guckenheimer. They are responsible for the effective and efficient functioning of their operations within the guidelines established by the client organization and the corporation. They are further responsible for providing the highest professional standards possible. They are given the authority necessary to accomplish these objectives. Success Criteria To build and grow the account and organization with an entrepreneurial mindset Be able to anticipate client needs, deliver on those needs and exceed expectations Identify opportunities and solve deficiencies before they become long term issues Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment Being knowledgeable of current trends within the hospitality and food industry Key Areas of Collaboration and Influence Develop, manage agendas, and lead weekly management team meetings using provided online tools Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS Creating and developing relationships with local vendors, other department leads and individuals Managing client and customer relationships Ideal Candidate Experience Minimum 3 years General Management experience in multi-unit food environment or food service Experience managing a team of management and staff of 50+ employees (hourly and salaried) Proven track record of leadership: building, managing, and leading a large culinary and hospitality team composed of hourly and salaried members Positive attitude and dependable under pressure - an excellent role model, motivator, and leader Passion for hospitality, innovation, and creative experiences Successful coaching and teaching skills with peers, individuals, and teams Creating a culture of food and workplace safety Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy Demonstrate good judgement and decision-making skills Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint Client interaction experience in an informal setting and in formal meetings Ability to work independently as well as in a team Ability to work in a fast paced and changing environment Manager SERV Safe Certified or ability to be certified immediately after hire Graduate of an accredited Culinary Institution or Hospitality program preferred Key Accountabilities To satisfy the client and customer's needs by providing high-quality, cost-effective food service that delivers on all core program expectations To develop, with Guckenheimer food standard programs, attractive menus meeting the needs of customers at that location To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance To maintain sanitary and safe operation in accordance with Federal, State, and local health regulations. This includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations To establish effective communication channels with customers and client management which provides feedback on the operation's overall success. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers Achieve the highest standards in food, utilizing recipes and programs To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes Train staff in appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization Schedule employees and conduct employee meetings Coach employees and conduct performance appraisals Work closely with the Area Manager to review budgets, financials, and unit performance overall Lead and maintain safety as priority for all employees, customers, and clients Physical Demands & Work Environment Must be able to lift a minimum of 25lbs Come to work properly dressed according to the dress code Employees must be able to work under pressure and time deadlines during peak periods.

Requirements

Minimum 3 years General Management experience in multi-unit food environment or food service
Experience managing a team of management and staff of 50+ employees (hourly and salaried)
Proven track record of leadership: building, managing, and leading a large culinary and hospitality team composed of hourly and salaried members
Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
Passion for hospitality, innovation, and creative experiences
Successful coaching and teaching skills with peers, individuals, and teams
Creating a culture of food and workplace safety
Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
Demonstrate good judgement and decision-making skills
Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
Client interaction experience in an informal setting and in formal meetings
Ability to work independently as well as in a team
Ability to work in a fast paced and changing environment
Manager SERV Safe Certified or ability to be certified immediately after hire
Must be able to lift a minimum of 25lbs
Come to work properly dressed according to the dress code
Employees must be able to work under pressure and time deadlines during peak periods.

Nice To Haves

Graduate of an accredited Culinary Institution or Hospitality program preferred

Responsibilities

To satisfy the client and customer's needs by providing high-quality, cost-effective food service that delivers on all core program expectations
To develop, with Guckenheimer food standard programs, attractive menus meeting the needs of customers at that location
To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
To maintain sanitary and safe operation in accordance with Federal, State, and local health regulations. This includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
To establish effective communication channels with customers and client management which provides feedback on the operation's overall success. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
Achieve the highest standards in food, utilizing recipes and programs
To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
Train staff in appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization
Schedule employees and conduct employee meetings
Coach employees and conduct performance appraisals
Work closely with the Area Manager to review budgets, financials, and unit performance overall
Lead and maintain safety as priority for all employees, customers, and clients

Benefits

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status.

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