Resident Advisor Supervisor

Helping Hands Reentry Outreach Centers • Portland, OR

2d • $23 • Onsite

About The Position

The right individual for this position has a passion for helping others, is nonjudgmental, and able to deal with difficult situations in positive and constructive ways. The RA Supervisor works in partnership and collaboration with fellow Supervisors to lead a team of Resident Advisors and supervise day-to-day shelter activities; facilitate problem solving and crisis intervention services with participants. Full-time, evenings/weekends required. $23.00 per hour.

Day-to-day: Provides staff oversight such as new hire onboarding, training, conducting check-ins, shift scheduling and overtime management, approving timesheets and PTO. Provides participant services such as handling grievances, leave requests, perform urinalysis and breathalyzer testing, oversee bunk assignments, dorm inspections and property storage. Ensures timely data entry, up-to-date incident logs, shift reports, and participant records, both manually and using web-based program. Attends regular agency and staff meetings.

Requirements

• One year supervisory experience required.
• One year of experience in human/social services/nonprofit.
• Six months of heavy volume customer service.
• High School Diploma or GED; A degree/some college preferred.
• Excellent communication skills.
• Good computer skills (e.g. Microsoft, Outlook email, Teams, Word, Excel).
• Ability to work both independently and as part of a team.
• Ability to appropriately assess a situation and take corrective action as necessary
• Understanding of the issues surrounding homelessness, chemical dependency, domestic violence and sexual assault.
• 1st Aid/CPR Training completed within 30 days of hire.

Nice To Haves

• Experience working with homeless/low-income population preferred.
• De-escalation and Trauma-informed training preferred.

Responsibilities

• Provides staff oversight such as new hire onboarding, training, conducting check-ins, shift scheduling and overtime management, approving timesheets and PTO.
• Provides participant services such as handling grievances, leave requests, perform urinalysis and breathalyzer testing, oversee bunk assignments, dorm inspections and property storage.
• Ensures timely data entry, up-to-date incident logs, shift reports, and participant records, both manually and using web-based program.
• Attends regular agency and staff meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED