Residency Planning Coordinator

LANDIS COMMUNITIES•Manheim Township, PA

About The Position

Serves as the initial contact person for prospective residents and their families, manages prospect database and coordinates new moves into the community, as well as internal transfers. Provides administrative support and primary back-up for the Director of Residency Planning and Residency Planning Counselor, including giving tours. Provides administrative support for Residency Planning, including answering phones, responding to inquiries and entering information into prospect database. Maintains prospective resident information in database. Coordinates new moves into the community, as well as internal transfers. Arranges for future residents to see their new home. Holds appointment with transferring residents and new residents to guide them through option selections process. Meets with resident or family when accommodations are vacated. Sends out email notification to other departments. Maintains inventory of Residential Living keys for vacant home. Cleans and tags keys for vacant accommodations. Does vacated inspection with Project Manager and prepares renovation checklist. Facilitates and participates in completion inspection prior to new move. Schedules and holds turnover appointments with new residents at time of move-in. Visits all new residents one to two weeks after move. Enters new resident information into database and forwards information as required. Compiles list of responses from annual mailing and enters information into CRM. Maintains inventory of marketing packets and information for new residents. Assists with collecting deposits and payments and delivers them to Finance. Prepares new resident files for the Director of Residential Living. Communicates calmly and gently with residents, family members and staff, exhibiting patience, compassion, understanding and sensitivity.

Requirements

High school diploma/GED or demonstrated proficiency in reading and writing skills required
Maintains current valid Pennsylvania driver's license
Able to work independently, well-organized, and can multi-task
Proficient in use of computer and related technology required for the role
Good verbal, non-verbal and written communication skills required

Nice To Haves

Prior experience in related role preferred

Responsibilities

Serves as the initial contact person for prospective residents and their families
Manages prospect database
Coordinates new moves into the community, as well as internal transfers
Provides administrative support and primary back-up for the Director of Residency Planning and Residency Planning Counselor, including giving tours
Provides administrative support for Residency Planning, including answering phones, responding to inquiries and entering information into prospect database
Maintains prospective resident information in database
Arranges for future residents to see their new home
Holds appointment with transferring residents and new residents to guide them through option selections process
Meets with resident or family when accommodations are vacated
Sends out email notification to other departments
Maintains inventory of Residential Living keys for vacant home
Cleans and tags keys for vacant accommodations
Does vacated inspection with Project Manager and prepares renovation checklist
Facilitates and participates in completion inspection prior to new move
Schedules and holds turnover appointments with new residents at time of move-in
Visits all new residents one to two weeks after move
Enters new resident information into database and forwards information as required
Compiles list of responses from annual mailing and enters information into CRM
Maintains inventory of marketing packets and information for new residents
Assists with collecting deposits and payments and delivers them to Finance
Prepares new resident files for the Director of Residential Living
Communicates calmly and gently with residents, family members and staff, exhibiting patience, compassion, understanding and sensitivity