Residence Experience Coordinator - Summer 26

Yellowstone Club•Big Sky, MT

32d•Onsite

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club s Cabins & Rentals department is currently seeking candidates for a Residence Experience Coordinator for the upcoming Summer season! Our Summer employment months are May-September. The purpose of the Residence Experience Coordinator is to create lasting memories by ensuring our Members and guests unforgettable, once in a lifetime, experiences. The Residence Experience Coordinator will also serve as a source of information and provide guest service support to Members and guests in YCPM managed homes throughout the Club.

Requirements

High school diploma, GED or vocational training or job-related course work
6 months to 1 year of customer service or related experience
Strong communication and correspondence skills with the ability to maintain sound working relationships and communications with Members, management, and staff
Valid US Driver s License
Proficiency in basic technology including smartphones, computers, and email.
Intermediate level of experience in Microsoft Office systems.
Able to speak clearly and effectively with Members, guests, co-workers, vendors, and other Yellowstone Club departments. Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

Nice To Haves

1-2 years of hospitality experience at a hotel, private club, or other hospitality venue

Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Rentals & Cabins, or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Being the primary point of contact for the rental program client to which they are assigned.
Preparing rental residences with a critical eye to detail, ensuring cleanliness is upheld to standards of operation.
Responsible for arrival preparations of rental homes and start-to-finish arrival experience, including but not limited to:
Greeting guests upon arrival.
Assisting in familiarizing guests with the home and home systems.
Overseeing and fulfilling special requests from Members and guests of the rental program.
Coordinating with Housekeeping and Property Management teams for all rental reservations.
Conversing with the Members and guests in a hospitable and professional manner.
Being accessible for Member and guest needs during their visit.
Maintain inventory and ensure items are in stock.
Ensure standards for quality, privacy, customer service, and Club culture expectations are met.
Work as a liaison between the sales department and their prospective Members to define, secure, and execute any special requests during the Member s visits to the portfolio of homes in the Rental Program.
Work closely with the Residential Shopping team in executing grocery requests to ensure completion.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and teammates with professionalism and respect at all times.
Maintain privacy of Members, guests, and facilities at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, and directors/VPs.
Perform work in a safe and high quality manner.
Ensure workspaces are always neat and organized.
Project a favorable image of Yellowstone Club at all times.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands. This includes the ability to work one night audit shift per week.