Residence Coordinator

Louisiana State University

2d • Onsite

About The Position

Reporting to an Assistant Director for Residential Education, the Residence Coordinator (RC) is a full-time, live-in professional staff member. The RC is responsible for the day-to-day operations of a residence hall or group of residence halls including graduate and undergraduate student staff supervision, community development and building management, process administration, and general departmental responsibilities. GENERAL RESPONSIBILITIES FOR THIS POSITION INCLUDE: Provide direct supervision, guidance, development, and support to a Graduate Residence Coordinator and a staff of undergraduate Resident Assistants. Maintain visibility and presence within the assigned community, directing programming initiatives and providing support to students. Serve as the primary point of contact for processes and administration within assigned community. Serve as a member of the departmental on-call rotation, providing on-scene response to crises utilizing departmental protocol and procedures. Contribute to departmental and divisional work through attendance and engagement at staff meetings, trainings, and events. OPPORTUNITIES FOR LEADERSHIP: Engage in Proactive Community Development LSU is in the process of transforming work processes and institutional focus to a holistic retention-based lens on student engagement. Residence Coordinators have the opportunity to create meaningful community development in their assigned community to enhance students’ feeling a sense of home and connection to the larger institution. Operate with a Student-Focused Lens Residence Coordinators at LSU are asked to operate with a high level of responsiveness and investment in the residential students they oversee. Through a partnership with LSU CARES, our institutional team that handles reported concerns, RCs prioritize students by engaging in timely, supportive interventions with students in their residential community through the supervision of their staff, participation in the student conduct process and execution of administrative processes. Participate in Solution-Oriented Thinking to Enhance the Student Experience Successful Residence Coordinators operate with the design and focus on solving the problems that are placed in front of them. The RC must operate with the lens of always making things better today than they were yesterday, by pursuing marginal gains approach to enhance the quality of the product we provide to students. ATTRIBUTES OF THE SUCCESSFUL CANDIDATE: Collegial team-player who actively builds authentic and mutually beneficial relationships, who is able to influence others without positional authority, who puts institutional priorities before their own interests, and who is unconcerned with where credit for accomplishing institutional objectives is assigned. Track record of effective leadership and management that includes the development of staff, the ability to articulate clear expectations and provide timely feedback and the willingness to redirect behaviors, practices, or attitudes that are misaligned with institutional or divisional objectives, or that are inconsistent with the maintenance of a positive work environment. Dedicated Housing Professional, who is interested in advancing their career in the field of Housing and Residential Life and has an understanding of the demands and challenges of working and living on-campus.. Maintains a strong appreciation for the educational and social value of a broad-based community and a demonstrated commitment to creating welcoming programs, services, events, and experiences. Does not begin with no but is willing and able to say it with kindness when appropriate and necessary. Being philosophically and ethically grounded, but with an interest in curiosity and innovation. An understanding that the best practice is one that is most relevant to LSU students at this moment in time, a reality that is ever-changing. ABOUT THE DIVISION OF STUDENT AFFAIRS PRIORITIES: At LSU, we work diligently to create the conditions that make a difference both in the lives of students and for the state of Louisiana. Regardless of the unit, the DNA of student affairs work at LSU is predicated on three priorities. Foremost, we maintain a commitment to quality which is rooted in the belief that LSU students deserve our best effort. Every interaction we have with students should communicate care, relevance, polish, and attention to detail. We work to ensure every space, place, and staff-to-student interaction communicates a sense of home to students. Finally, we design programs, services, events, and experiences with everyone in mind.

Requirements

• Bachelor’s Degree
• Two academic semesters of residence hall staff experience at the graduate level or higher, or related student affairs experience.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply; a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Nice To Haves

• Master’s Degree in College Student Personnel, Higher Education Administration or a related field
• Experience with managing competing priorities
• Experience with large scale programming and planning
• Experience with staff supervision and group advising

Responsibilities

• Serve as the primary point of contact for departmental paperwork and processes within the assigned residential community
• Oversee and manage front desk operations including payroll, Desk Assistant supervision, and staffing concerns in collaboration with the Desk Operations Coordinator
• Coordinate the opening and closing of assigned residential community at designated times (fall opening, winter break closing, spring opening, and end-of-year closing)
• Coordinate with assignments staff for occupancy management efforts
• Manage maintenance and facility issue follow-up
• Monitor spending of community budget
• Provide day to day supervision of a Graduate Residence Coordinator, a staff of 11-18 Resident Assistants, an Office Assistant, and Desk Assistants within their community through regular individual and all-staff meetings
• Actively participate in staff recruitment, selection and training efforts of all staff members
• Execute the staff evaluation process
• Recommends personnel actions to the Assistant Director for Student Staff and communicates personnel actions to direct report(s)
• Maintain visibility and presence within the assigned residential and campus community, serving as a positive role model for staff and students
• Direct and assess community development and student learning initiatives in assigned area with special attention paid to community council, academic resources, and departmental assessment initiatives
• Support academic initiatives including in-community tutoring, Residential College program, LLCs, and faculty presence in community where applicable
• Support and implement programs to further established departmental goals
• Respond to parent concerns as appropriate and involving supervisor for escalation needs
• Serve as a member of the departmental on-call rotation
• Utilize and follow departmental protocol and procedures
• Provide on-scene response to campus situations and offer support for Resident Assistants (RA) in conjunction with emergency response personnel
• Mediate roommate and group-related conflicts
• Serve as a campus security authority, university hearing officer, and case manager/conduct administrator for assigned community
• Ensures every aspect of programmatic outputs including administrative tasks, implementation, and overall design exudes a high degree of quality
• Embraces and executes the marginal gains approach and seeks to increase level of all services, events, programs, and experiences in department for continuous improvement every academic year
• Implement departmental assessment initiatives to guide data-driven decisions and student outreach
• Coordinates special projects and travel arrangements
• other duties as assigned by the supervising Assistant Director. This includes but is not limited to efforts that support broad division/institution efforts including at least 40 hours per year spent helping divisional initiatives such as Move-In Day, Welcome Week, Family Weekend, Career Expo, Disability Services Finals Testing, other special projects etc.

Benefits

• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

What This Job Offers

• Job Type: Full-time