Workforce Development and Refugee Services - Resettlement Coordinator

CAMBA INC•New York, NY

65d•$55,000 - $57,000•Onsite

About The Position

The person filling this position is expected, under general supervision to) assist clients in eliminating barriers to self-sufficiency by assessing their aspirations and strengths, advising, coaching and persuading them of the features and advantages of CAMBA’s services, making appropriate referrals to services and assisting clients to navigate and engage with those services, aligning with their service plan and programmatic goals; including the following: Maintain professional relationships with clients and client confidentiality. Practice Universal Precautions/Standard Protocol & Procedures. Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information. Understand all aspects multiple ever-evolving contracts and the requirements and services definitions for each. Conduct initial intake and assessment of clients and/or clients’ families’ situations and needs, including skill levels, prior work experience, employability, interests, aptitudes, support service needs, family and medical history, and individual development needs. Refer and enroll clients to the program/programs according to the outcome of the intake process. Advise clients regarding realistic career/employment goals and the education/training necessary to attain them. Work with clients to develop realistic educational/employment goals leading to self-sufficiency. In collaboration with clients, prepare Individual self-sufficiency employment Plan for each client, identifying employment goal, interim achievement objectives, and services Develop strategies with clients regarding how to break through barriers to their short and long-term goals, overcoming resistance to change, and how to advocate for themselves. Work collaboratively with a team of instructors and job developers with the common goal of successfully advancing participants to employment Maintain professional relationships and confidentiality with clients. Input client data and client progress/service information into automated database. Create and maintain client files with detailed records of services provided/financial records, as directed and required by CAMBA, the Department of State, and Funders. Collect and submit all documentation regarding client and contract outcomes. Plan and facilitate orientations, assessments, and progress during the course of the program(s). Analyze results of education/career assessment instruments. Review results and analyses with clients. Facilitate clients' development of such skills as problem-solving, decision-making, etc. Administer evaluation tests and/or assessment instruments. Recommend and implement strategies to persuade clients to participate to the fullest extent in their own education/employment placement and retention process. Develop new materials and methods of outreach in response to changing program and client needs. Act as client liaison/client advocate, both within CAMBA and/or with outside organizations, immigration attorneys and other referral sources regarding such matters as education, healthcare, housing, legal issues, new enrollments and client assessments, etc. May facilitate group workshops/peer support groups regarding all relevant topics. May administer evaluation tests and/or assessment instruments. May monitor client progress in classroom and address negative behavior patterns (e.g., lateness). May participate in marketing/outreach/assessment activities for various programs. May assist clients and/or their families in completing applications for government programs and in processing these applications with appropriate agencies. Provide all required information for weekly/monthly/quarterly/annual reports. Tasks may be modified, expanded and/or assigned over a period of time.

Requirements

Bachelor's degree (B.A., B.S.W.) and/or equivalent experience
Client-focused, culturally competent, high energy, empathetic, flexible and hard-working a must
Ability to adapt approach to meet the varied needs of job seekers and community partners, including in person meetings and the use of Zoom and other online platforms and resources on camera, to accommodate providing services remotely
Ability to multi-task and handle a fast paced, high volume schedule with tact and good humor
Bilingual required in Creole, Ukrainian, Farsi/ Dari, Spanish, French, Russian, Arabic, or Mandarin, (prioritized according to current program needs)

Nice To Haves

Familiarity with NYC public benefits eligibility and access preferred
Demonstrated ability and dedication to work with refugees, asylees, immigrants, young adults, and low income, populations is a plus

Responsibilities

Assist clients in eliminating barriers to self-sufficiency by assessing their aspirations and strengths
Advise, coach and persuade clients of the features and advantages of CAMBA’s services
Make appropriate referrals to services and assisting clients to navigate and engage with those services, aligning with their service plan and programmatic goals
Maintain professional relationships with clients and client confidentiality
Practice Universal Precautions/Standard Protocol & Procedures
Comply with any and all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information
Understand all aspects multiple ever-evolving contracts and the requirements and services definitions for each
Conduct initial intake and assessment of clients and/or clients’ families’ situations and needs, including skill levels, prior work experience, employability, interests, aptitudes, support service needs, family and medical history, and individual development needs
Refer and enroll clients to the program/programs according to the outcome of the intake process
Advise clients regarding realistic career/employment goals and the education/training necessary to attain them
Work with clients to develop realistic educational/employment goals leading to self-sufficiency
Prepare Individual self-sufficiency employment Plan for each client, identifying employment goal, interim achievement objectives, and services
Develop strategies with clients regarding how to break through barriers to their short and long-term goals, overcoming resistance to change, and how to advocate for themselves
Work collaboratively with a team of instructors and job developers with the common goal of successfully advancing participants to employment
Input client data and client progress/service information into automated database
Create and maintain client files with detailed records of services provided/financial records, as directed and required by CAMBA, the Department of State, and Funders
Collect and submit all documentation regarding client and contract outcomes
Plan and facilitate orientations, assessments, and progress during the course of the program(s)
Analyze results of education/career assessment instruments
Review results and analyses with clients
Facilitate clients' development of such skills as problem-solving, decision-making, etc
Administer evaluation tests and/or assessment instruments
Recommend and implement strategies to persuade clients to participate to the fullest extent in their own education/employment placement and retention process
Develop new materials and methods of outreach in response to changing program and client needs
Act as client liaison/client advocate, both within CAMBA and/or with outside organizations, immigration attorneys and other referral sources regarding such matters as education, healthcare, housing, legal issues, new enrollments and client assessments, etc
May facilitate group workshops/peer support groups regarding all relevant topics
May administer evaluation tests and/or assessment instruments
May monitor client progress in classroom and address negative behavior patterns (e.g., lateness)
May participate in marketing/outreach/assessment activities for various programs
May assist clients and/or their families in completing applications for government programs and in processing these applications with appropriate agencies
Provide all required information for weekly/monthly/quarterly/annual reports