Reservations Specialist

Blue Water Hospitality Group, LLC•Cave City, KY

About The Position

Be the shining light that sets our guest’s experience on the right foot from the moment they pick up the phone.  This exceptional Reservationist Manager assists guests through the reservation process at the specific property. The Guest Services Manager manages guest and front office operations, including alignment to our sales and marketing strategy while supporting our revenue management approach. Through exceptional guest service, friendly dementia, and an attitude of helpfulness throughout the entire process, our reservationist will ensure guests book stays at our properties by utilizing closing techniques to build the reservation.  Going the extra mile for a smile is the norm in this role!

Requirements

Outstanding management, organization, communication, and leadership skills
Must be enthusiastic, upbeat, and energetic and convey this over the phone
Ability to communicate clearly through phone, email, or web chats.
Strong attention to detail
Ability to work a diverse work schedule, including weekends, holidays, and evenings.
Must work well under pressure and in high-stress situations
Must be able to effectively use computers and technologies, including answering phones, using computers, copiers, fax machines as well as credit card processors.
High School Diploma or GED Equivalent
1-3 years of the front desk, reservations, or customer service-oriented role

Responsibilities

Operate all features of the reservation processes efficiently and professionally, including managing multiple PMS to build and book reservations and additional attractions or accommodations during their stay.
Support guests in modifying existing reservations.  Support property marketing, sales, and revenue management goals and initiatives, which include promotional marketing calls, up-sells or minimum stay requirements, or advanced calls to guests to confirm the reservation.
Ensure that associates are always attentive, friendly, helpful, and courteous to all guest managers and other associates.
Use the Blue Water Way to provide impactful guest interactions via phone, email, or web chat to ensure a smooth, pleasant, and helpful process for guests to book accommodations.
Provide basic support for guests regarding property details, site specifications, amenities, and nearby attractions, restaurants, or other related questions regarding their stay.
Follow call processes and procedures to ensure guest satisfaction, proper call handling technique, and reservation closing.
It creates a strong sense of urgency or the ability for guests to book immediately, including assistance in collecting payments, registering for programs or contacts, and confirming reservations.
Ensures the property is clean, orderly, well-manicured, and always guest ready.
Performs other duties as assigned.
Provides regular and reliable attendance.