Reservations Sales Specialist

Corporate Office•Omaha, NE

About The Position

Omni Hotels & Resorts is looking for a Full Time Customer Care Center Sales Specialist. The position is reponsible for providing support for both sales associates and customers with inquires to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner. Full-time Schedule: Sat, Sun, Wed, Thu, Fri 1430-2300, Mon-Tues off Benefits include: $17.00 hourly wage. Medical, Dental and Vision Insurance. Fully vested 401(k) retirement plan Full-Time Paid Training Employee Discounts at Omni properties and much more!

Requirements

Excellent analytical skills, including ability to adapt to highly complex changing work environment
Computer proficiency to include Excel, Word, Teams, and other Microsoft products
Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others
Ability to effectively communicate in English (both oral and written)
Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to handle multiple projects and priorities while working under pressure, still maintaining high attention to detail, “can-do attitude” and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines
Ability to perform basic math (add, subtract, divide, and calculate percentages)
Sound judgement and the ability to access issues quickly and accurately to provide resolution or next steps, make reasonable decisions in the absence of direction.
Receptive to coaching from management, responds positively with willingness to make changes when desired
Ability to multi-task between systems and tasks while providing accurate and complete details
Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility, and ability to maintain a high level of confidentiality
High School diploma required

Responsibilities

Assist and support reservation sales associates with inquiries and problem solving techniques in a professional and personable manner, addressing policies and procedures
Assist Hotels by answering questions and problem solving
Assist and track work at home associates technical issues and problem solving techniques
Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations
Respond effectively to all inquiries
Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management
Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations.
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice