Reservations Assistant Manager

Fontainebleau Las Vegas•Las Vegas, NV

18h•$55,000 - $65,000•Onsite

About The Position

The Group Room Reservation Assistant Manager will help support the seamless operation of the Group Reservations Team, ensuring all client interactions result in world-class, luxury hotel experience. This position is primarily responsible for supervising, training, and supporting Members during their tasks, managing assigned group blocks, as well as assisting the leadership team with managing the daily operations.

Requirements

Must be atleast 21 years of age.
Minimum one (2) years of experience in reservation sales, group sales, resort services, or a high-volume contact center preferred
Minimum two (2) years of experience in managing, or supervising teams, preferably within group sales or resort services
Hospitality degree preferred, or an equivalent combination of education and experience.
Polished communication skills, both verbal and written. Ability to provide a luxury guest experience with every interaction
Ability to multi-task and prioritize in a fast-paced environment while maintaining a high level of attention to detail.
Demonstrates strong organizational skills and follow through
Proficiency in using Windows and hospitality applications (such as Microsoft Office, Outlook, HotSOS, Delphi, Infor - HMS, Passkey, etc.) is preferred
Must be able to work on-site with varying schedules, including weekend, holiday, and overnight shifts
Possesses superior conflict resolution skills and customer de-escalation techniques
Ability to communicate clearly and effectively utilizing English, both in spoken and written form
Maintain a professional, neat, and well-groomed appearance and demeanor adhering to company standards.
Ability to handle sensitive information in a confidential manner
Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
Passionate about creating exceptional guest and employee experiences.
Ability to make resourceful decisions with an emphasis on guest service, compliance with regulations, and protection of company assets
Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Member must be able to qualify for licenses and permits required by federal, state, and local regulations.

Nice To Haves

Experience working in a large, luxury resort is preferred

Responsibilities

Review of group resumes to ensure that all contractual concessions are met during the group’s program
Attend and prepare all necessary information needed for all pre-convention meetings between sales and the group meeting planners
Management of tools to give each group the ability to book rooms and ancillary services easily and seamlessly.
Manually Input and modify rooming lists in multiple software applications while maintaining a high level of attention to detail
Communicate and coordinate with other departments including Sales, Catering, Revenue Management, Front Office, Spa, Nightlife, Marketing, Food & Beverage, Front Office, and Housekeeping for the smooth execution of group bookings
Work closely with Group Sales team to ensure accurate information on group bookings, room block pick-up, and revenue forecasts are achieved
Maintain product knowledge of the hotel, rooms, and all property events and amenities, as well as local area attractions
Build and maintain meaningful relationships with clients to enhance repeat business and referrals
Providing regular reports to group clients on group booking activity, availability, and occupancy levels
Provide daily oversight of In-house groups, and process last minute changes, cancellations and late arrivals provided by client
Prepare and review the group’s final room revenue summary along with any contractual revenue concessions
Relay important observations and trends from guest interactions to supervisor, manager, and sales team. Offer suggestions to improve processes, product, or service offerings
Take ownership of guest requests and coordinates with applicable departments to ensure prompt and courteous resolutions
Responsible for leading, evaluating, and coaching Members
Maintain accurate and up to date records of performance evaluations, disciplinary actions, special accommodations, schedules and time-off requests
Maintain a positive attitude and a willingness to assist with any special project assigned
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary