Reservations Agent

Noble House Hotels & Resorts•Key West, FL

37d•Onsite

About The Position

WE ARE Ocean Key Resort and Spa is a 4 diamond award-winning resort in downtown Key West, FL. We are located in the heart of the action with exquisite sunsets and Mallory Square in our backyard. We're a busy resort with 100 guest rooms, 2 restaurants, a tranquil and tropical Spa, picturesque pool and lounge, fitness center, and so much more! OUR CULTURE | Individual Distinction, Collective Soul The Noble House Hotels & Resorts philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun. A day in the life... Our full time Reservations Agent handles guest room bookings and inquiries in a call center setting. Answer calls/emails, provide information, address concerns, offer recommendations, and handle bookings, changes, or cancellations providing excellent customer service. At this time, we are only considering applicants who reside in the Florida Keys and/or have secured housing for relocation to a commutable distance to Key West, FL.

Requirements

Previous Reservations experience and/or experience working at a hotel.
Computer and software proficiency: Efficiently using a keyboard, logging in/out, and navigating the operating system(s).
Internet and web navigation: Using web browsers, searching for information, and understanding basic online communication tools.
Hardware and software basics: Knowing how to use a computer and operating system(s).
Productivity software: Using programs like Microsoft Office for documents, spreadsheets, and presentations.
Must be able to exert physical effort in lifting 5 pounds to 50 on occasion.
Push/Pull 50 + pounds
Endure various physical movements throughout the work area
Remain in stationary and mobile position for at least 8 hours throughout work shift
Satisfactorily communicate with guests, management and co-workers to their understanding
Perform detail-oriented administrative tasks with accuracy and speed

Benefits

Health Benefits Package-Medical/Dental/Vision/Employee Assistance Program offering support when you need it most
Supplemental benefits to select such as Short-Term disability, Life Insurance, AD&D and even Pet Insurance
401K plan with matching
Team Member parking reimbursement program
On Demand Pay- access to your pay before payday
Paid Holidays/Personal/Vacation/Sick time
Company-Sponsored Parking program for team members
Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts (nationwide)
Career growth opportunities and Recognition Programs
Nationwide team member discount program for theme parks (including Disney, Six Flags, Universal Studios, and more!) discounted MLB, NHL, NFL, concert tickets, and much more.
Certain benefits apply only to full time employment status and introductory eligibility period applies