Reservations Agent, Full Time

Four Seasons Hotels and Resorts•Denver, CO

1d•$20

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: An urban retreat in the heart of the Mile High city. Plan a getaway at our elevated mountain metropolis. Explore a variety of sporting events and concerts across the Mile High City, feel the warmth of family-friendly performing arts classics or hit the slopes just a short drive away from Four Seasons Hotel Denver. Stay in for the quiet nights with 24-hour room service, savour locally sourced ingredients prepared by classically trained chefs, slip into bliss with handcrafted cocktails at EDGE Restaurant & Bar or unwind at our spa with a selection of rejuvenating treatments. BASIC PURPOSE: Responsible for selling both Four Seasons Denver and Four Seasons Nashville rooms and providing information to prospective guests selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction. Previous customer experience and ability to work effectively under pressure, requires attention to detail and problem-solving skills. A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends and holidays. Must be fluent in English and possess legal work authorization in the United States.

Requirements

Previous customer experience and ability to work effectively under pressure, requires attention to detail and problem-solving skills.
A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends and holidays.
Must be fluent in English and possess legal work authorization in the United States.

Responsibilities

Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms
Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head
Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
Handle guest complaints in accordance with Four Seasons policy.
Process WRO, Trust, Internal Reservations, and FIT reservations
Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
Monitor Front Desk reservations made night prior, address any reoccurring issues
Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
Respond according to the crisis management plan to any resort emergency or safety situation.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
Assist with all guest inquiries within the sales and marketing department, including assisting with high telephone volume and walk-in site inspections.
Assist with the development of all direct sales presentation material for both travel industry and group sales.
Assist Group Rooms Coordinator in processing rooming lists or introduction letters