Reservations Agent- My Vacation Haven
About The Position
Essential Responsibilities: Data entry and research Answering phone calls and addressing any guest inquiries through telephone, guest messaging, email, and walk-in traffic Taking and inputting reservations through the company software Interact with guests in office Maintaining positive and professional guest relations Communicate effectively with team Maintaining knowledge of property locations, amenities, services, pricing, and unit layouts Adhering to company policies, rules, and procedures Other duties as assigned
Requirements
- Hospitality, customer service, or reservationist experience encouraged but not required
- Computer experience skills required
- Excellent communication/organizational skills required
- Excellent guest/customer service skills required
- Ability to handle fast-paced environment while maintaining a professional environment
- Must be willing to work weekends and holidays
- Must be willing to work MOD when needed
Nice To Haves
- Experience within the field preferred.
Responsibilities
- Data entry and research
- Answering phone calls and addressing any guest inquiries through telephone, guest messaging, email, and walk-in traffic
- Taking and inputting reservations through the company software
- Interact with guests in office
- Maintaining positive and professional guest relations
- Communicate effectively with team
- Maintaining knowledge of property locations, amenities, services, pricing, and unit layouts
- Adhering to company policies, rules, and procedures
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
