Reservations Agent

Adelphi Hotel Partners • Saratoga Springs, NY

2d

About The Position

Join our team at Adelphi Hotel Partners, where you'll be a key player in creating memorable guest experiences as a Reservations Agent. You'll be the first point of contact for our guests, ensuring their needs are met with warmth and professionalism. Your role will involve managing reservations, addressing inquiries, and collaborating with our dynamic team to uphold our commitment to exceptional service. We cherish your passion for hospitality and encourage your career growth in our supportive environment. At Adelphi Hotel Partners, we believe in nurturing talent and offering competitive compensation. You'll thrive in our innovative, employee-centric culture that values your contributions and fosters professional development. As a part of our boutique company, you'll enjoy unique opportunities to be part of a transformative journey, contributing to our legacy of blending old-world charm with modern luxury. Let's create remarkable moments together and take your career to new heights.

Requirements

• Experience in managing reservations within the hospitality industry, ensuring accuracy and attention to detail.
• Ability to respond promptly and effectively to guest inquiries, enhancing their overall experience.
• Proven track record of collaborating with teams to ensure seamless communication and coordination across departments.
• Strong interpersonal skills with a warm and welcoming demeanor, creating positive first impressions for guests.
• Proficiency in using reservation systems to track bookings and update guest profiles efficiently.
• Ability to identify opportunities to upsell services, contributing to revenue goals while enhancing guest stays.
• Experience in resolving reservation-related issues, ensuring guest satisfaction, and fostering loyalty.

Responsibilities

• Manage guest reservations with precision, ensuring all details are accurate and up-to-date.
• Respond promptly to guest inquiries, providing clear and helpful information to enhance their experience.
• Collaborate with our team to ensure seamless communication and coordination across departments.
• Maintain a warm and welcoming demeanor, creating a positive first impression for all guests.
• Utilize our reservation system efficiently to track bookings and update guest profiles.
• Identify opportunities to upsell services, enhancing guest stays while supporting revenue goals.
• Assist in resolving any reservation-related issues, ensuring guest satisfaction and loyalty.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed