Reservations Agent Revenue
About The Position
Books wholesale reservations and input Groups and Convention rooming lists for all properties, including guest list uploads Answer phone calls in a cordial and professional manner. Assist guests with new reservations, modifications, and cancellations. Handle OTA reservations, maintain responses in Extranet, and respond to OTA emails in a timely manner. Works closely with accounting and coordinates charges & refunds respectively & research discrepancies for Business Management and Wholesale Manager Books specialty reservations and extended stays for Local Negotiated and Corporate Negotiated guests Assist Front Desk with reservations and inquiries Assist Reservations Manager with Booking.com credit card declines for all future dates by attempt to charge credit cards in Voice, update extranet for each guest requesting new credit card, cancel non-deposited reservations. Collaborate with Business Management & Front Desk to research & troubleshoot and resolve accounting discrepancies & guest disputes Assist with Guest Assistance cases and respond in required time Assist Sales and Meetings and Conventions Managers with reservation requests and rooming lists. Maintains accurate records and documentation for all reservations. Assist Revenue Manager and Revenue Management team in identifying potential stop sell dates & high demand booking patterns. Assist in clearing waitlists at all properties. Perform other tasks and special projects as requested by Revenue Management team and Reservations Manager Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Completes all required Company training/compliance courses as assigned Adheres to Company standards and maintains compliance with all policies and procedures Attend meetings
Responsibilities
- Books wholesale reservations and input Groups and Convention rooming lists for all properties, including guest list uploads
- Answer phone calls in a cordial and professional manner. Assist guests with new reservations, modifications, and cancellations.
- Handle OTA reservations, maintain responses in Extranet, and respond to OTA emails in a timely manner.
- Works closely with accounting and coordinates charges & refunds respectively & research discrepancies for Business Management and Wholesale Manager
- Books specialty reservations and extended stays for Local Negotiated and Corporate Negotiated guests
- Assist Front Desk with reservations and inquiries
- Assist Reservations Manager with Booking.com credit card declines for all future dates by attempt to charge credit cards in Voice, update extranet for each guest requesting new credit card, cancel non-deposited reservations.
- Collaborate with Business Management & Front Desk to research & troubleshoot and resolve accounting discrepancies & guest disputes
- Assist with Guest Assistance cases and respond in required time
- Assist Sales and Meetings and Conventions Managers with reservation requests and rooming lists.
- Maintains accurate records and documentation for all reservations.
- Assist Revenue Manager and Revenue Management team in identifying potential stop sell dates & high demand booking patterns.
- Assist in clearing waitlists at all properties.
- Perform other tasks and special projects as requested by Revenue Management team and Reservations Manager
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now
- Completes all required Company training/compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- Attend meetings
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
