Reservationist

MV Transportation•Indianapolis, IN

1d•Onsite

About The Position

MV Transportation is seeking a Reservationist to accept trip reservations from eligible passengers, collecting all necessary data required to schedule trips accordingly. The role involves answering passenger calls, providing system information for current and new passengers, completing data entry for passenger files and specific trip requests, and negotiating requested times where necessary. The Reservationist will also provide feedback to passengers through follow-up calls, communicate passenger cancellations, and maintain up-to-date passenger records in the customer database. Additionally, the position requires maintaining a safe work area, accurate records, and effective communication with operations staff regarding scheduling or passenger issues.

Requirements

High School diploma or equivalent.
Able to work in a fast-paced environment.
Possess excellent decision-making skills.
Excellent attendance record.
Excellent verbal and written communication skills.
Telephone speaking and/or call center experience.
Computer experience.

Nice To Haves

Experience in paratransit scheduling utilizing Trapeze PASS, preferred.

Responsibilities

Answer passenger calls collecting all necessary trip information for the permissible time period.
Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively.
Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate.
Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes.
Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel.
Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries.
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
Maintain accurate records and appropriate filing systems.
Communicate effectively with operations staff regarding scheduling or passenger issues.
Ability to handle multiple tasks accurately and effectively.
Excellent customer service.
Professional demeanor and appearance.
Reliable in attendance.
Team player and helpful to staff, management, and peers.