Reservationist: Full-Time

Museum of Science and Industry (MOSI) • Tampa, FL

29d • $15

About The Position

The Reservationist will be the first point of contact for many of guests, helping to create an exceptional visitor experience by managing group reservations, answering inquiries, and providing helpful information about MOSI's exhibits, experiences, and programs. Flexibility to work weekends and during peak times-such as school breaks and holidays-is essential for this role.

Requirements

• High School diploma or equivalent required; some college preferred
• Previous experience in customer service, reservations, or a call center environment
• Effective communication skills, both verbal & written.
• Strong organizational skills and attention to detail.
• Comfortable with computers, including reservation/ticketing systems and Microsoft Office.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Availability to work weekends and occasional holidays.

Nice To Haves

• Bilingual skills (especially Spanish/English) are a plus.

Responsibilities

• Respond promptly and professionally to incoming phone calls and emails regarding general inquiries, as well as individual and group reservations.
• Create, update, and maintain accurate reservation records for museum admissions, programs, and events.
• Assist guests with booking modifications, including changes, cancellations, and confirmations.
• Collaborate with internal departments to ensure seamless coordination of group visits and special events.
• Provide clear and courteous information about museum hours, exhibits, events, amenities, and policies.
• Stay informed about MOSI's daily schedule, current promotions, and upcoming events to effectively answer guest inquiries.
• Support guests with registering for memberships, camps, and educational programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED