Reservationist (Full-Time)

Fortune Bay Resort CasinoTower, MN
$14 - $18

About The Position

The Reservationist is responsible for handling reservations in a friendly and efficient manner and quoting available rates to maximize room revenue and average rate according to Fortune Bay Resort Casino Guest Service Standards.

Requirements

  • None required.

Nice To Haves

  • Excellent communication skills.
  • High School diploma or equivalent.
  • Ability to convey information and ideas clearly.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Strong computer skills.
  • Ability to work weekends and holidays.

Responsibilities

  • Approach all encounters with guests and employees in a friendly service-oriented manner.
  • Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and name tag when working.
  • Maintain a warm and friendly demeanor.
  • Answer guest inquiries about hotel services, facilities, and hours of operation.
  • Book room reservations while focusing on maximizing room revenue and average rate using standard company rate always quoting scenario.
  • Maintain accurate profiles and reports.
  • Provide customers with driving directions to our property and other area attractions.
  • Maintain a strong knowledge of facility-wide events including understanding and promotion the Wild Edge Players Club.
  • Answer in-coming and in-house phone calls in a friendly, courteous, and professional manner; provide callers with information they request regarding property and in-house promotions.
  • Update reservation information.
  • Maintain accurate records of bookings, cancellations, and payments.
  • Work with customers over the phone, in person, or via email while striving to provide excellent customer service.
  • Fulfill reservation requests by determining the rooms available to meet customer desires.
  • Verify customer information and payment options.
  • Assign rooms and respond to customers with confirmation emails or letters.
  • Perform any other duties as assigned.

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

11-50 employees

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