PBX/ Reservationist

Tioga Downs • Nichols, NY

5d

About The Position

The PBX Operator/Reservationist is the heartbeat of the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image.  Handling calls from guests who want to make a room reservation with the understanding of our rate strategy and reservation policies, be thorough in recording the booking and quick to spot an upsell opportunity.   Also responsible for receiving all guest requests and executing requests while communicating to other departments such as housekeeping and front desk. May also help out at the Front Desk, when needed.

Requirements

• High School diploma or GED required.

Nice To Haves

• Knowledge of PBX system and guest relations preferred.
• Previous guest service is preferred.

Responsibilities

• processing incoming and outgoing communications
• handling calls from guests who want to make a room reservation
• recording the booking
• spotting upsell opportunities
• receiving all guest requests and executing requests
• communicating to other departments such as housekeeping and front desk
• helping out at the Front Desk, when needed

Benefits

• Daycare services for employees only - open 7 Days a Week 7 am until 11 pm at Great Rates (Subsidy may also be available)
• Generous 401K plan - 100% Vested from the beginning!
• Medical, Dental, Vision and Life Insurance available for Full-Time Employees
• Paid Time Off, Sick Time and Holiday Pay
• Tuition Reimbursement for eligible employees
• Discounts available for Hotel, Restaurants, Spa Services, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED