Reservationist

FRS Transportation • Hillsboro, OH

3d • Onsite

About The Position

FRS Transportation is seeking a dependable and customer-focused individual for a Reservationist position. This role is primarily responsible for answering incoming calls and scheduling transportation trips for passengers in Highland, Brown, and Adams counties. The ideal candidate is friendly, organized, and able to work efficiently in a fast-paced office environment while providing excellent customer service.

Schedule: Tuesday – Saturday | 8:00 AM – 5:00 PM

Requirements

• High school diploma or GED required
• Strong typing and data entry skills
• Basic computer proficiency, including Microsoft Word and Excel
• Excellent verbal communication and customer service skills
• Strong attention to detail and organizational skills
• Ability to multitask and work in a fast-paced environment
• Ability to remain calm and professional when handling difficult calls
• Must pass a BCI/FBI background check
• Must pass a pre-employment drug screening

Nice To Haves

• Customer service or call center experience
• Transportation scheduling experience

Responsibilities

• Answer incoming calls in a professional and courteous manner
• Schedule passenger trips accurately using reservation software
• Verify trip eligibility, pickup/drop-off information, and funding requirements
• Provide riders with clear instructions regarding trip policies, times, and fares
• Enter and maintain accurate data in scheduling systems
• Communicate effectively with dispatch and drivers regarding trip details
• Maintain confidentiality of passenger information in compliance with HIPAA
• Handle high call volumes while maintaining accuracy and professionalism
• Assist with general office duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED