Reservationist

RB Holdings•New York, NY

About The Position

Maxime’s is NYC’s newest private member’s club from entrepreneur Robin Birley; owner of prestigious private member’s clubs 5 Hertford Street and Oswald’s in London. Maxime’s mission is to provide exceptional and discreet service for our members through unparalleled hospitality. Our aim is to make members feel as though they are in a private home, enjoying outstanding food and wine surrounded by stunning decor. Maxime’s is the newest private member’s club opening from entrepreneur Robin Birley, located on the Upper East Side in Manhattan, New York City. We are seeking a Reservationist to join our world-class hospitality brigade. Reporting to the Reservations and Events Manager, the Reservationist will be managing the day-to-day operation of Club Reservations and facilitate members requests in a timely and efficient manner, oversee bookings, and member database, handle large parties and the process of taking, recording, changing, and canceling reservations, and support with various administrative and clerical functions as assigned by management. What you’ll be doing: You’ll be working as part of an established team delivering exceptional experiences daily. With career progression opportunities, premium benefits, and unmatched exposure, this role is for committed and ambitious individuals who want to become a part of something truly unique in New York City’s private member’s club scene. This position requires regular standing, walking, and occasional lifting as part of normal restaurant operations. Reasonable accommodations will be made for qualified individuals with disabilities. Maxime’s is proud to be an Equal Opportunity Employer. We do not discriminate on the basis race, color, creed, religion, gender (including gender identity and expression), sexual orientation, marital status, pregnancy, childbirth or related condition, sexual and reproductive health decisions, ancestry, national origin, citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, status as a victim of domestic violence, sexual violence, or stalking, or any other legally protected status. #LI-DNP

Requirements

Proven success as a Reservationist within fine dining, Michelin-starred establishments, or luxury hotel settings.
Capable of operating autonomously with minimal oversight.
Maintains a professional, upbeat demeanor and embraces a collaborative, team-oriented approach.
Ability to handle incoming reservation inquiries via phone, or email, providing information about availability and assist members in making reservations based on their preferences and requirements.
Accuracy in inputting reservation details into Maxime’s reservation system, including member information, room preferences, special requests, and payment details, ensuring completeness and correctness of reservation records.
Ability to assist members with inquiries, requests, or changes to existing reservations, including modifications to booking dates, and provide solutions to ensure member satisfaction and retention.
Effective communication with other departmental teams, including Membership, Reception and Restaurant Operations teams to coordinate special requests and preferences, ensuring seamless experience from booking to departure.
Ability to address members’ concerns or issues related to reservations, such as discrepancies, cancellations, or special requests, and work with relevant departments to resolve problems promptly and satisfactorily.

Responsibilities

Managing the day-to-day operation of Club Reservations
Facilitate members requests in a timely and efficient manner
Oversee bookings and member database
Handle large parties and the process of taking, recording, changing, and canceling reservations
Support with various administrative and clerical functions as assigned by management