Reservation Specialist - Homeless Shelter (4219)

MERCY HOUSE•Oxnard, CA

8d•$21 - $21

About The Position

The Reservation Specialist is responsible for Coordinated Entry referrals, reservations, intake scheduling, and bed inventory for the Emergency Shelter Program. Key duties include conducting phone interviews, coordinating with shelter navigators, and generating reports. The ideal candidate will possess strong computer skills, effective communication, and the ability to work with diverse populations in a crisis-driven environment.

Requirements

Strong computer and data processing skills
A valid CA driver’s license, proof of insurance, and a reliable vehicle is required
Comfortable utilizing your own vehicle to conduct home visits, visit clients at shelters, and meet clients out in the community
Ensure a client-focused, trauma-informed, and housing-focused shelter approach
Ability to work effectively with a diverse population; plan, organize, and prioritize duties; perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional, and safe environment while on duty; and establish and maintain effective working relationships with others
Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs
Dependability, responsibility, and the ability to communicate effectively and respectfully
Ability to lift up to 50 pounds
Prolonged periods of sitting at a desk and working on a computer

Nice To Haves

Fluency in Spanish is of significant value

Responsibilities

Manage Coordinated Entry Referrals process for all Ventura County shelter programs
Work with referral partners to locate applicants, verify eligibility, and conduct initial assessments
Conduct phone interviews to complete diversion questionnaires and provide applicants with a program overview
Coordinate with shelter navigators to schedule intake appointments and ensure a smooth move-in process
Manage bed inventory
Manage Coordinated Entry module and make referrals and enter data when necessary
Generate daily reports
Participate in networking functions
Attend staff meetings
Attend training workshops as needed
Enhance job performance by applying up-to-date professional and technical knowledge gained by attending seminars and conferences and reviewing professional publications
Perform ad hoc projects as appointed by Supervisor