Central Res Phone Sales - Reservation Sales Associate

Omni Hotels & Resorts•Omaha, NE

13d•Remote

About The Position

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere. Reservation Sales Position - Overview: The selected candidate will handle customer inquiries and requests to ensure complete guest satisfaction by responding in a courteous, timely, professional, and efficient manner, while effectively utilizing sales techniques and empowerment skills.

Requirements

Demonstrated passion for the hotel and resort business
Must be able to maintain a high degree of confidentiality
Receptive to coaching from management, responds positively with willingness to make changes when desired
Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others
Must take initiative and be fully engaged – must be a self-starter
Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines
Maintain regular and punctual attendance

Nice To Haves

Additional Monitors Highly Suggested for ease of process
Ergonomically approved desk chair and desk work surface
Smoke Detector
Fire extinguisher 2.5lbs or more
First Aid Kit
Copy of Declarations page of Homeowner’s/Renter’s Insurance

Responsibilities

Assists with adjusting and canceling reservations in the reservation system
Assists with enrollment in the Select Guest program to guests according to call flow guidelines
Responds professionally and effectively to all inquiries
Perform all operating functions of the telephone system and computer systems
Verifies and shows understanding in all current company policies and procedures necessary when making, changing, or canceling a reservation
Reviews and understands all reference materials, SOP’s (System Operating Procedures) and information bulletins
Consults Help Desk for inquires or suggestions that will assist the guest and improve the reservation process
Thorough knowledge of the reservations process, company policies and selling strategies
May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice