Hotel Phone Reservation Agent

CROWN HOTEL & TRAVEL MANAGEMENT LLC•Swansboro, NC

About The Position

Looking for an excellent part or full time job? Look no further!!! Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. The reservation agent is responsible for a great successful guest experience with any guest who calls in regardless if they obtain accommodations with the hotel or not. Job duties may include the following:

Requirements

High school diploma or equivalent
Prefer at least one (1) year of related experience
Must have basic working knowledge of a computer including word and excel and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to walk and climb/descend stairs approximately 20% of the time
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance

Responsibilities

Receiving accommodation reservations from visitors
Taking the details of all arriving guests including payment information
Allocating rooms to all guests
Making travel arrangements for the guests
Providing information to guests about the procedures, policies, and facilities of the hotel
Providing the guest with the necessary tourism information
Making reservations on behalf of the guests for live entertainment, cinema and even sightseeing tours
Handling all customer complaints and queries
Taking messages for the visitors
Issuing receipts to the guests
Calculating the guest bills
Making accommodation reservations for guests who may be relocating
Coordinating the delivery of guest special requests
Ensuring the safety and security of all guests
Preparing hotel correspondence
Maintain all guest reservations in accordance with Crown Hotel and Travel Management specs
Maintain all guest reservations in accordance with credit card security requirements
Maintain all training requirements as set forth by the Corporate Director of Operations
Other duties as assigned by Call Center Manager and Corporate Director of Operations or GM’s of the hotels
Be able to work a flexible schedule
Wear a provided nametag at all times on property
Perform routine cleaning throughout work area to include dusting, mopping, vacuuming and organizational needs, etc.
Maintain proper equipment and supply inventor; follow hotel operations procedures and communicate with the Call Center Manager to ensure that orders are placed for any needed equipment, repairs and supplies
Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include HVAC equipment, light fixtures, and follow through with proper department
Smile, acknowledge, and greet guests while on the phone or in the office front of house or any other area of hotel
Assist hotel staff to respond to guest’s requests for immediate repairs
Report lost-and-found items in accordance with hotel procedures
Meet all brand compliance standards and QA set forth by Crown Hotel and Travel