Reservation Sales Agent
About The Position
Gate 1 Travel, one of the leaders of international escorted tour vacation packages, is looking for experienced, enthusiastic, charismatic, and upbeat individuals who have a proven track record of achieving high sales and high customer satisfaction. POSITION SNAPSHOT Reservations Sales Agent provides friendly, professional, and detailed advice to clients. They strive to provide a consistently positive experience to every passenger, during every contact. Using excellent customer service skills, they welcome callers, answer questions about tours and travel details, provide suggestions, help passengers choose best available airfare, and close sales by creating new bookings. This role is a fully remote position.
Requirements
- Previous travel industry experience
- Enthusiastic phone presence
- Good written communication skills
- Active listening skills with ability to understand and address customer needs
- Excellent computer, technology, and Internet skills with ability to navigate multiple screens and perform basic computer troubleshooting
- Working knowledge of Microsoft Office Suite
- Cognitive ability to learn and process new information and choose appropriate action
- General knowledge of world geography
- Must be flexible and able to work days, evenings, and weekends.
- High school graduate or GED; Must be at least 18 years of age
- Experience in travel or related hospitality/tourism sales call center industries required
- Has a genuine passion for travel and helping others create memorable experiences
- Thrives in a sales environment and is motivated by achievement
- Is naturally outgoing, personable, and enjoys talking with people
- Takes initiative and works well independently
- Stays calm and professional during high-volume periods
- Is coachable and eager to learn and improve
- Demonstrates integrity and follows company policies and procedures
- Chosen candidates are required to provide, without reimbursement, the following for their Remote Work location: High Speed Internet Service with minimum speeds of 10Mbps down/5Mbps up. Only broadband Fiber-Optic, Cable, or DSL service is allowed. Chosen candidates will be required to provide proof of adequate service. While working, the entire bandwidth must be dedicated to performing your job. Non-work-related activities performed by you or others in your household such as gaming or media streaming during working hours must not occur.
- Fiber-Optic/Cable/DSL modem and router or modem/router combo unit with Ethernet port for wired connection to the Gate 1 Travel supplied equipment is required. WiFi is not permitted.
- The ability to receive a phone call on a landline or mobile device for backup communications with Gate 1 Travel employees and support assistance departments.
Nice To Haves
- Valid TICO certification preferred, not required
- Familiarity with a GDS (Amadeus) preferred, not required
- AA or BS degree preferred
Responsibilities
- Handle high volume of inbound calls from prospective customers
- Build rapport quickly and create positive first impressions
- Listen actively to understand customer travel preferences, budget, and needs
- Provide expert recommendations on tour packages, destinations, and travel options
- Present tour features and benefits in an engaging, enthusiastic manner
- Overcome objections and address customer concerns professionally
- Close sales by creating accurate new reservations
- Upsell and cross-sell additional services (travel insurance, upgrades, excursions, etc.)
- Meet or exceed sales targets
Benefits
- 6 Paid holidays per year plus 1 floating holiday
- Up to 22 days Paid Time Off, based on length of service
- Travel discounts
- Health, vision, dental, life insurance, disability insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
