Reservation Sales Agent

GATE 1 LTD•Gilbert, AZ

5d•Remote

About The Position

Gate 1 Travel, one of the leaders of international escorted tour vacation packages, is looking for experienced, enthusiastic, charismatic, and upbeat individuals who have a proven track record of achieving high sales and high customer satisfaction. Reservations Sales Agent provides friendly, professional, and detailed advice to clients. They strive to provide a consistently positive experience to every passenger, during every contact. Using excellent customer service skills, they welcome callers, answer questions about tours and travel details, provide suggestions, help passengers choose best available airfare, and close sales by creating new bookings. This role is a fully remote position.

Requirements

Previous travel industry experience
Enthusiastic phone presence
Good written communication skills
Active listening skills with ability to understand and address customer needs
Excellent computer, technology, and Internet skills with ability to navigate multiple screens and perform basic computer troubleshooting
Working knowledge of Microsoft Office Suite
Cognitive ability to learn and process new information and choose appropriate action
General knowledge of world geography
Must be flexible and able to work days, evenings, and weekends. Current Contact Center operating hours (EST) are Mondays – Fridays 9:00AM – 9:00PM and Saturdays and Sundays 9:00AM – 6:00PM.
High school graduate or GED; Must be at least 18 years of age
Experience in travel or related hospitality/tourism sales call center industries required
Has a genuine passion for travel and helping others create memorable experiences
Thrives in a sales environment and is motivated by achievement
Is naturally outgoing, personable, and enjoys talking with people
Takes initiative and works well independently
Stays calm and professional during high-volume periods
Is coachable and eager to learn and improve
Demonstrates integrity and follows company policies and procedures
TO BE CONSIDERED FOR THIS POSITION, APPLICANTS MUST LIVE IN ARIZONA
YOU MUST HAVE PRIOR CALL CENTER SALES EXPERIENCE, PREFERABLEY IN TRAVEL, TO BE CONSIDERED FOR THIS ROLE

Nice To Haves

Valid TICO certification preferred, not required
Familiarity with a GDS (Amadeus) preferred, not required
AA or BS degree preferred

Responsibilities

Handle high volume of inbound calls from prospective customers
Build rapport quickly and create positive first impressions
Listen actively to understand customer travel preferences, budget, and needs
Provide expert recommendations on tour packages, destinations, and travel options
Present tour features and benefits in an engaging, enthusiastic manner
Overcome objections and address customer concerns professionally
Close sales by creating accurate new reservations
Upsell and cross-sell additional services (travel insurance, upgrades, excursions, etc.)
Meet or exceed sales targets