Reservation Sales Agent
About The Position
Gate 1 Travel, one of the leaders of international escorted tour vacation packages, is looking for experienced, enthusiastic, charismatic, and upbeat individuals who have a proven track record of achieving high sales and high customer satisfaction. POSITION SNAPSHOT The Inbound Reservations Sales Agent provides friendly, professional, and detailed advice to clients wanting to book memorable vacations around the world. We strive to provide a consistently positive experience to every client, during every contact. Using excellent customer service skills, you'll welcome callers, answer questions about tours and travel details, provide suggestions, help clients choose best available airfare, and close sales by creating new reservations. Training will be conducted online from the comfort of your home
Requirements
- Enthusiastic phone presence
- Outstanding customer service skills including professionalism, respect, empathy, friendly disposition, positive attitude and patience
- Strong verbal command of English with ability to communicate clearly and articulately
- Good written communication skills
- Excellent computer, technology, and Internet skills with ability to navigate multiple screens and perform basic computer troubleshooting
- Working knowledge of Microsoft Office Suite
- Cognitive ability to learn and process new information and choose appropriate action
- Must be flexible and able to work days, evenings, and weekends.
- High school graduate or GED; Must be at least 18 years of age
- Prior sales call center work experience required
Nice To Haves
- Familiarity with a GDS (Amadeus) preferred, not required
- General knowledge of world geography
- AA or BS degree preferred
- Experience in travel or related hospitality/tourism industries preferred
- Prior use of a reservations system preferred
Benefits
- 6 Paid holidays per year plus 1 floating holiday
- Up to 22 days Paid Time Off, based on length of service
- Travel discounts
- Health, vision, dental, life insurance, disability insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
