Reservation Sales Agent (Full-Time)

Hyatt•San Antonio, TX

3d•Onsite

About The Position

The Reservations Sales Agent is responsible for representing Hyatt Regency Hill Country Resort and Spa to prospective guests over the phone and through email correspondence in a professional and proficient manner. Colleagues must maintain a full knowledge of Resort amodations and amenities in order to stimulate the pre-arrival expectations of our guests and create a positive guest impression. The Reservations Sales position requires the Colleague to retain learned technical skills tomunicate efficiently,plete reservations, and run daily reports. About Our Resort Nestled on 300 acres of historic ranch land, our resort offers a vibrant blend of relaxation and recreation. Featuring a 27-hole golf course, a five-acre water park, biking trails, and a luxurious spa, we provide diverse amenities for our valued guests. Join us in upholding our tradition of exceptional Texas hospitality! Why Join Us? At Hyatt, we prioritize creating a culture w colleagues feel like family. Since 1957, we've grown into one of the world's leading hospitality brands by valuing our people. We transform jobs into fulfilling careers, turning guest stays into unettable journeys, and fostering an environment w belonging and care thrive.

Requirements

Must have strong working knowledge of Microsoft Office programs
Must have excellent listening andmunication skills
Must be able to work well under pressure and multi-task
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Minimum 1 year of hotel experience required.
Must be able to type 45 wpm and have excellentmunication skills

Nice To Haves

Reservations and/or Front Office experience preferred.
Previous experience of Hyatt reservations systems (Reserve, Opera) highly preferred

Responsibilities

Ensure accuracy when making room reservations, recognize guests' needs and requests, and properlymunicate requests to the appropriate departments.
Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue to better maximize our Resort's revenue capabilities.
Generate and audit daily reservations reports as assigned to ensure reservationpletion, accuracy, and preparedness.
Utilize sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service.
Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.
Responsible for striving to achieve monthly ADR, conversion, and revenue goals.
Remain up to date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.
Performs assigned duties on the daily reservations task list.
Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest's satisfaction.
Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests' needs and help them make an informed decision.
Complete lead forms for all new reservations calls to thepliance expectation
Make outbound calls and follow ups