Central Reservations Agent

Alterra Mountain Company • Boulder, UT

6d • $18 • Remote

About The Position

As a reservation agent you are the first point of contact for a high percentage of our customers. In this position, you will be responsible for walking our customer through the reservation process, ensuring 100% accuracy and clearly communicating our service details. Upselling additional products and features we offer, answering customer questions about our service and the resorts we operate in and getting our customers excited for their ski vacation are also a top priority. Our call center is open 7am - 7pm MST, 7 days a week.

Requirements

• Expect weekends and holiday work as these are our busiest periods.
• Daily operations are divided into 7am - 3pm, 8am - 4pm, 9am – 5pm, 10am – 6pm or 11am – 7pm shifts (time zone is defaulted to MTN).
• 4-day weeks of 10 hours, Thursday – Sunday is an option; limited positions available.

Nice To Haves

• Previous call center experience preferred; not required!

Responsibilities

• Answer incoming calls and assist customers in booking ski and snowboard rentals, this includes taking detailed notes of each call.
• Answer any guest questions about our service, our locations, or our equipment.
• Upsell helmets, high performance boots, damage insurance and goggles based on customer needs.
• Call back any missed calls in the queue, answer all emails and voicemails throughout your shift.
• Alignment with our local shops to assist in any modifications, switch outs, or pick-ups.
• Ensuring brand standards are being met in each conversation.
• Make outgoing calls to pending orders & loyal returning customers to help them with any questions and complete their booking.
• Contact guests that are staying with our lodging partners to see if they need any rentals during their stay.
• Alignment with our shops to book the maximum revenue possible during our busiest times and retain our award-winning customer service.

Benefits

• Free Alterra Mountain Company Employee pass: Unlimited access to all AMC owned resorts
• Ability to upgrade to full Ikon Pass at heavily discounted rate
• Ability to ski everyday
• Barring blackout dates at Deer Valley
• Access to 645+ industry discounted brands through Expert Voice
• Discounted access to Rossignol/Dynastar/Lange equipment
• 401K benefit and match for ALL staff members over 18 years old
• Local ski pass reimbursement of up to $500 – in order to be eligible for reimbursement, you must work through your agreed upon end date

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed