Reservation Agent, O.Henry Hotel

Quaintance-Weaver Restaurants & Hotels•Greensboro, NC

About The Position

O.Henry Hotel is looking for a friendly and energetic Reservation Agent to join their team of enthusiastic restaurant professionals who provide outstanding experiences to the guests they serve in a fast-paced environment. To deliver the type of outstanding experience we provide our guests, we need remarkable individuals who are committed to making a difference. Our common objective is articulated in our mission, which, in summary, is to be of genuine service to our guests, fellow staff members, owners, and the Earth and her people. To find out more about working with us, click here .

Requirements

Schedule availability to include weekdays, weeknights and weekends
Friendly, energetic and detail-oriented
Passion for hospitality
Great interpersonal and communication skills
Strong sense of urgency and initiative
Professional and effective communication skills, both verbal and written
Proficient in Microsoft Word and Excel
Working in a fast paced, enthusiastic work environment

Responsibilities

Communicate clearly and perform consistently following the mission and values of the organization in our enthusiastic work environment
Answer reservation incoming calls/emails in a timely manner for both hotels while quickly developing relationships with each guest
Work closely with the front desk team and sales team to ensure each guest receives the highest level of service with hotel reservations
Respond quickly and effectively to every guest request with a high sense of urgency
Create, maintain, and oversee the accuracy of room blocks and reservations in the Property Management System
Set up and process billing, deposits, and commissions according to accounting policies and contracted group agreements
Input group rooming lists, revise room blocks, and maintain group inventory
Follow up with group blocks before cutoff date with room pick-up
Conduct hotel site tours as appropriate.
Assist sales and reservations teams with site visit preparations
Develop and maintain relationships with guests and travel/group contacts
Assist and support with activities and special projects as requested by reservations, operations, communications, and sales leadership
Requires completed training at the Front Desk prior to stepping into the Reservation Agent role