Reservation Agent ($22/hr)

The Sheraton Palo Alto • Palo Alto, CA

8d • $22 • Onsite

About The Position

The Reservation Agent is responsible for handling reservations and inquiries for our esteemed guests at The Sheraton Palo Alto. As a Reservation Agent, you will play a vital role in providing exceptional customer service and ensuring a seamless reservation process for our guests.

Requirements

• Prior experience in a customer service role preferred
• High school diploma or equivalent
• Excellent communication and interpersonal skills (good typing skills)
• Ability to multitask and work in a fast-paced environment
• Proficiency in using reservation and hotel management systems
• Attention to detail and ability to handle confidential information
• Flexibility in working shifts, including weekends and holidays
• Must be eligible to work in the United States

Responsibilities

• Assist guests in making reservations via phone, email, or in person
• Provide accurate information about room availability, rates, and hotel amenities
• Ensure reservations are entered correctly into the system
• Handle special requests and ensure guests' preferences are accommodated
• Answer and resolve guests' inquiries and complaints in a timely manner
• Maintain a positive and professional attitude while interacting with guests
• Other duties as assigned by management

Benefits

• Competitive hourly compensation
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off and holiday benefits
• Discounted hotel rates worldwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED