Reservation Agent

Makers Air • Fort Lauderdale, FL

142d

About The Position

Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team! In this role, you’ll be the first point of contact for our customers, assisting with reservations, answering inquiries, and ensuring every passenger enjoys a smooth booking experience.

Requirements

• 1–2 years of aviation, hospitality, or travel industry experience preferred.
• High school diploma or equivalent required (associate degree in aviation, travel/tourism, or business a plus).
• Previous experience in freight forwarding, logistics, reservations, or passenger services preferred.
• Familiarity with aviation reservation or booking systems strongly preferred.
• Ability to calculate, post, and manage figures accurately (ticketing, baggage, fees, etc.).
• Knowledge of FAA and TSA travel regulations (or willingness to learn).
• Strong communication skills, with the ability to interact effectively across departments and with passengers.
• Proficiency in English and MS Office (especially Excel) required; additional languages a plus.
• Excellent customer service skills with high attention to detail.
• Ability to stay calm and problem-solve in a fast-paced aviation environment.

Nice To Haves

• associate degree in aviation, travel/tourism, or business a plus
• additional languages a plus

Responsibilities

• Handle incoming calls, emails, and online requests for flight reservations.
• Provide accurate information on schedules, pricing, policies, and services.
• Enter and update customer reservations in the system with precision.
• Process payments, issue confirmations, and assist with changes or cancellations.
• Deliver exceptional customer service by addressing questions and resolving issues promptly.
• Collaborate with operations and customer service teams to ensure seamless travel for our passengers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED