Austin-Research Patient Experience Specialist

Austin Retina Associates • Austin, TX

2d

About The Position

Our goal is to advance retinal research, offer new treatment opportunities to our community, and provide the highest quality patient care. Austin Retina Associates is seeking a responsible, self-motivated individual to help us provide unparalleled patient satisfaction by welcoming and checking in patients.

Requirements

• Proficiency in patient interaction skills, such as maintaining a welcoming demeanor while handling multiple tasks
• Understanding of basic administrative systems while gaining proficiency with scheduling, data entry, and communication software
• Master multiple computer systems including Google Workspace, Excel, and Teams
• Ability to develop and maintain strong relationships with physicians, coworkers and patients
• Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values-Serving with Compassion, Striving for Excellence, and Practicing Humility
• Excellent organizational and time management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow
• Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor, able to relate well with others
• Experience in medical office front desk or administration
• Demonstrate a commitment to continual improvement in a feedback driven team
• High School Diploma or equivalent

Nice To Haves

• Demonstrated warm demeanor when greeting and interacting with patients and staff. Smiles and readily approaches patients to welcome them
• Ability to develop and maintain effective relationships at work even in a high-paced, sometimes high-stress environment
• Bilingual in Spanish
• EMR & CTM experience a plus

Responsibilities

• Greet and check in research subjects and inform study team of subject arrival
• Responsible for the scheduling of appointments, check-out processes, and scheduling transportation for subjects as needed
• Input routine subject data and manage administrative tasks as needed for supervisors
• Assist with the workflow of the clinical studies daily schedule by ensuring the Physicians and study staff are available at the appropriate time slots for each subject visit
• Maintain regular communication with clinical and research teams to ensure smooth operations
• Other duties assigned on an as needed basis delegated by Supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees