Research Operations Manager

NinjaTrader • Chicago, IL

1d • $105,000 - $125,000 • Hybrid

About The Position

As a Research Operations Manager at NinjaTrader, you will join a team delivering strategic insights that inform mission-critical decisions across the organization. Your ReOpsleadership and your experience implementing systems, standards, and tools to improve research processes will amplify the efficiency and capacity of NinjaTrader’s researchers. This is an impactful role that will influence the shape of NinjaTrader for years to come.

Requirements

• At least 5 years of experience in research operations, panel management, or the operational or project management side of market research
• A proven track record of building a research operations function from the ground up
• Strong understanding of quantitative and qualitative research project workflows
• Working or conceptual knowledge of quantitative and qualitative research methods, especially sampling and study design
• Strong organizational and project management skills
• Experience working with cross-functional teams and driving successful outcomes
• Exceptional communication skills with the ability to collaborate with stakeholders of varying research experience levels
• Self-starter who thrives in a fast-paced, dynamic environment and brings clarity to ambiguous situations
• Low ego, high emotional intelligence, and a collaborative work ethic

Nice To Haves

• Experience building a customer research panel
• Familiarity with CRM-based participant workflows
• Background in fintech, financial services, or trading platforms
• Knowledge of the ResearchOps landscape, including frameworks like the Eight Pillars of User Research or Nielsen Norman Group’s Six Core Components

Responsibilities

• Design efficient research workflows and processes by evaluating current research operations from project intake through delivery and building repeatable systems that reduce friction
• Ensure research practices adhere to company standards, including regulatory and compliance requirements as well as internal best practices for brand voice and participant experience
• Build and manage a customer research panel, including platform onboarding, recruitment strategy, and governance of contact frequency
• Manage day-to-day research logistics by supporting study setup, launch, monitoring, and troubleshooting while coordinating access to the research panel

Benefits

• Generous PTO
• 7 Paid Holidays Annually + 5 Conditional Holidays Annually
• 1 Service Day Annually
• 401k with 3.5% Company Match
• Paid Parental Bonding Leave
• Health, Vision, Dental Coverage
• Life and Disability Insurance Covered 100% by NinjaTrader

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees