Manager, Research Operations

Pillsbury Winthrop Shaw Pittman LLP • Washington, DC

1d • $130,000 - $185,000

About The Position

Primary Responsibilities: Manages all Technical Services functions, including cataloging, acquisitions, renewals, and invoice processing. Leads, supervises, and develops technical services staff creating an environment of trust, accountability, and reliability. Assesses current workflows, expertise and institutional knowledge and identifies opportunities for improvement while maintaining continuity of service. Provides clear expectations, removes obstacles, and supports staff in performing their work effectively. Builds alignment across stakeholders—including staff, leadership, and vendors—through clear, practical communication and follow-through. Assists the Director with contract lifecycle management and preparation of the annual budget. Manages and maintains electronic resource lists and ensures accessibility for firm users. Oversees maintenance and development of physical and electronic collections, including data and usage Qualifications: Master’s degree in library science from an ALA-accredited college or university. Minimum of approximately 7 years of progressively responsible experience in a law firm or comparable fast-paced professional services environment. Demonstrated experience managing or supporting technical services functions, including library systems and resource management. Demonstrated success implementing process improvements or new approaches with minimal disruption to service delivery. Management style characterized by consistency, sound judgment, and the ability to provide clear direction and accountability. Strong interpersonal and communication skills. Ability to build trust and credibility across a talented, diverse, long-tenured team. Strong analytical and organizational skills. Proficiency with Microsoft Office required; familiarity with EOS Integrated Library System or similar platforms preferred. While the ideal candidate will bring the experience outlined above, we welcome candidates who demonstrate comparable expertise through a combination of relevant experience and transferable skills. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act. California, New York and Washington DC Pay range for this role, with final offer amount dependent on skillset and experience, is $130,000-$185,000. Pillsbury Winthrop Shaw Pittman LLP is an Equal Opportunity Employer. If you require an accommodation in order to apply for a position, please contact us at [email protected]. We set a high bar for client service and regularly ask clients how we can do better. Our responsiveness has placed us among the Top 25 Most Recommended Law Firms Among GCs for five years running in BTI’s benchmark survey of corporate counsel. This link leads to the machine readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.

Requirements

• Master’s degree in library science from an ALA-accredited college or university.
• Minimum of approximately 7 years of progressively responsible experience in a law firm or comparable fast-paced professional services environment.
• Demonstrated experience managing or supporting technical services functions, including library systems and resource management.
• Demonstrated success implementing process improvements or new approaches with minimal disruption to service delivery.
• Management style characterized by consistency, sound judgment, and the ability to provide clear direction and accountability.
• Strong interpersonal and communication skills.
• Ability to build trust and credibility across a talented, diverse, long-tenured team.
• Strong analytical and organizational skills.
• Proficiency with Microsoft Office required; familiarity with EOS Integrated Library System or similar platforms preferred.

Responsibilities

• Manages all Technical Services functions, including cataloging, acquisitions, renewals, and invoice processing.
• Leads, supervises, and develops technical services staff creating an environment of trust, accountability, and reliability.
• Assesses current workflows, expertise and institutional knowledge and identifies opportunities for improvement while maintaining continuity of service.
• Provides clear expectations, removes obstacles, and supports staff in performing their work effectively.
• Builds alignment across stakeholders—including staff, leadership, and vendors—through clear, practical communication and follow-through.
• Assists the Director with contract lifecycle management and preparation of the annual budget.
• Manages and maintains electronic resource lists and ensures accessibility for firm users.
• Oversees maintenance and development of physical and electronic collections, including data and usage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager