Manager, Research Operations
About The Position
Primary Responsibilities: Manages all Technical Services functions, including cataloging, acquisitions, renewals, and invoice processing. Leads, supervises, and develops technical services staff creating an environment of trust, accountability, and reliability. Assesses current workflows, expertise and institutional knowledge and identifies opportunities for improvement while maintaining continuity of service. Provides clear expectations, removes obstacles, and supports staff in performing their work effectively. Builds alignment across stakeholders—including staff, leadership, and vendors—through clear, practical communication and follow-through. Assists the Director with contract lifecycle management and preparation of the annual budget. Manages and maintains electronic resource lists and ensures accessibility for firm users. Oversees maintenance and development of physical and electronic collections, including data and usage
Requirements
- Master’s degree in library science from an ALA-accredited college or university.
- Minimum of approximately 7 years of progressively responsible experience in a law firm or comparable fast-paced professional services environment.
- Demonstrated experience managing or supporting technical services functions, including library systems and resource management.
- Demonstrated success implementing process improvements or new approaches with minimal disruption to service delivery.
- Management style characterized by consistency, sound judgment, and the ability to provide clear direction and accountability.
- Strong interpersonal and communication skills.
- Ability to build trust and credibility across a talented, diverse, long-tenured team.
- Strong analytical and organizational skills.
- Proficiency with Microsoft Office required
Nice To Haves
- Familiarity with EOS Integrated Library System or similar platforms preferred.
Responsibilities
- Manages all Technical Services functions, including cataloging, acquisitions, renewals, and invoice processing.
- Leads, supervises, and develops technical services staff creating an environment of trust, accountability, and reliability.
- Assesses current workflows, expertise and institutional knowledge and identifies opportunities for improvement while maintaining continuity of service.
- Provides clear expectations, removes obstacles, and supports staff in performing their work effectively.
- Builds alignment across stakeholders—including staff, leadership, and vendors—through clear, practical communication and follow-through.
- Assists the Director with contract lifecycle management and preparation of the annual budget.
- Manages and maintains electronic resource lists and ensures accessibility for firm users.
- Oversees maintenance and development of physical and electronic collections, including data and usage
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
