Research Operations Coordinator
About The Position
Research Operations Coordinator – Participant Recruiting The Role Are you passionate about improving research processes and creating exceptional participant experiences? Join our UX Research Operations team and help shape the future of consumer financial products! In this role, you’ll be driving participant recruiting for user research studies that influence design decisions and deliver meaningful impact. Collaborating with researchers, vendors, and internal partners, you’ll ensure smooth, compliant, and efficient recruiting workflows—making research happen! The Expertise and Skills You Bring You bring experience in research operations or participant recruiting, ideally within UX or market research. You’re skilled at coordinating multiple projects, building strong relationships, and solving problems proactively. Your ability to manage vendors, handle sensitive data securely, and navigate compliance requirements sets you apart. Familiarity with recruiting tools (e.g., UserTesting, User Interviews, dscout) and platforms like Jira, Miro, and Confluence is a plus. You thrive in fast-paced environments and are curious about finding innovative ways to improve processes. The Team We are a UX Research Operations team dedicated to enabling world-class research in a highly regulated industry. Our mission is to empower researchers with tools, processes, and support that make recruiting participants seamless and compliant. We collaborate across UX, product, and technology teams to deliver insights that shape the future of consumer financial experiences. At Fidelity, we value efficiency, compliance, and user-centric design—and we’re committed to fostering a culture of learning, inclusion, and innovation. At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation please contact the following: For roles based in the US: Contact the HR Leave of Absence/Accommodation Team by sending an email to [email protected], or by calling 800-835-5099, prompt 2, option 2 For roles based in Ireland: Contact [email protected] For roles based in Germany: Contact [email protected] Fidelity Privacy Policy
Requirements
- Experience in research operations or participant recruiting, ideally within UX or market research.
- Skilled at coordinating multiple projects, building strong relationships, and solving problems proactively.
- Ability to manage vendors, handle sensitive data securely, and navigate compliance requirements
Nice To Haves
- 3+ years in research operations, participant recruiting, or related field
- Strong interpersonal and project management skills
- Excellent written and verbal communication
- Understanding of data privacy regulations (GDPR, CCPA)
- Experience in financial services or other regulated industries preferred
- Familiarity with recruiting tools (e.g., UserTesting, User Interviews, dscout) and platforms like Jira, Miro, and Confluence
Responsibilities
- Driving participant recruiting for user research studies that influence design decisions and deliver meaningful impact.
- Collaborating with researchers, vendors, and internal partners
- Ensure smooth, compliant, and efficient recruiting workflows
Benefits
- comprehensive health care coverage
- emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
