Research Operations Coordinator

Fidelity•Jersey City, NJ

5h•$74,000 - $141,000•Hybrid

About The Position

Research Operations Coordinator – Participant Recruiting The Role Are you passionate about improving research processes and creating exceptional participant experiences? Join our UX Research Operations team and help shape the future of consumer financial products! In this role, you’ll be driving participant recruiting for user research studies that influence design decisions and deliver meaningful impact. Collaborating with researchers, vendors, and internal partners, you’ll ensure smooth, compliant, and efficient recruiting workflows—making research happen! The Expertise and Skills You Bring You bring experience in research operations or participant recruiting, ideally within UX or market research. You’re skilled at coordinating multiple projects, building strong relationships, and solving problems proactively. Your ability to manage vendors, handle sensitive data securely, and navigate compliance requirements sets you apart. Familiarity with recruiting tools (e.g., UserTesting , User Interviews, dscout ) and platforms like Jira, Miro, and Confluence is a plus. You thrive in fast-paced environments and are curious about finding innovative ways to improve processes. Preferred experience and skills include: 3+ years in research operations, participant recruiting, or related field Strong interpersonal and project management skills Excellent written and verbal communication Understanding of data privacy regulations (GDPR, CCPA) Experience in financial services or other regulated industries preferred Note: Fidelity is not providing immigration sponsorship for this position. The Team We are a UX Research Operations team dedicated to enabling world-class research in a highly regulated industry. Our mission is to empower researchers with tools, processes, and support that make recruiting participants seamless and compliant. We collaborate across UX, product, and technology teams to deliver insights that shape the future of consumer financial experiences. At Fidelity, we value efficiency, compliance, and user-centric design—and we’re committed to fostering a culture of learning, inclusion, and innovation. The base salary range for this position is $74,000-141,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Requirements

experience in research operations or participant recruiting, ideally within UX or market research
skilled at coordinating multiple projects, building strong relationships, and solving problems proactively
ability to manage vendors, handle sensitive data securely, and navigate compliance requirements
Familiarity with recruiting tools (e.g., UserTesting , User Interviews, dscout ) and platforms like Jira, Miro, and Confluence is a plus
thrive in fast-paced environments and are curious about finding innovative ways to improve processes

Nice To Haves

3+ years in research operations, participant recruiting, or related field
Strong interpersonal and project management skills
Excellent written and verbal communication
Understanding of data privacy regulations (GDPR, CCPA)
Experience in financial services or other regulated industries preferred

Responsibilities

driving participant recruiting for user research studies that influence design decisions and deliver meaningful impact
ensure smooth, compliant, and efficient recruiting workflows

Benefits

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

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