Research Exceptions - Non-Post Returns Specialist II

S&T Bank•Columbus, OH

1d•Onsite

About The Position

This position performs various duties within the Bank's Operations-Research Exceptions area. The role involves processing overdrafts and returns using TRIPS and IBS Exceptions, manually processing ACH Returns via FED Line Advantage, and originating Notifications of Change through FRB. Responsibilities also include notifying customers and other departments about ACH returns, handling high dollar returns using EARNS/FRB, and completing corrections based on daily manipulation reports. The specialist will reconcile general ledgers, research and decision non-posted transactions, review transactions for decedent accounts, and process activities based on special request forms. Additionally, the role involves collecting on charged-off accounts, investigating Proof of Authorization requests, and verifying proper processing of Safe Deposit Box documents. The specialist will validate payments, resolve posting issues, perform safe box maintenance (rate, caution, bill code changes), and maintain related agreements and addendums. Other duties include reviewing new safe deposit box reports, assisting with retail inquiries for overdrafts and returns, maintaining good working relationships with bank employees, compiling monthly productivity reports, and assisting with training new staff members.

Requirements

A high school diploma or equivalent basic academic education, plus specialized training.
One to two years of general experience.
One to two years Bank operations experience.
UCC knowledge.
Strong interpersonal skills with the ability to work independently.
Motivated to work as a team player.

Responsibilities

Use of TRIPS and IBS Exceptions to process overdrafts and returns.
Use of FED Line Advantage to manually process ACH Returns.
Originate Notifications of Change through FRB.
Notification to customers or other departments (Loan Systems, Decedent Reporting, Business Banking) regarding ACH returns.
Use of EARNS/FRB to receive & originate high dollar returns.
Review and completes corrections based on the daily manipulation report.
Complete actions required based on CCD over $100,000 Report.
Reconcile general ledgers utilized within the Research Exceptions department.
Research & decision non-posted transactions using IBS Exceptions OnBase and IBS Insight.
Review transactions non-posted intended for decedent accounts and apply appropriate decision.
Complete activity required based on Checking Account Special Request forms or notifications from Deposit Collections or Retail Administration.
Collect on charged-off accounts Report activity and collections to CPRS.
Investigates/responds to POA(Proof of Authorization) request
Verifies the following Safe Deposit Box documents are properly processed: Outgoing Notices Drill Notices
Validate payments posted to correct box
Resolve posting issues
Post mail payments
Perform safe box maintenance Rate code changes Caution code changes Bill code changes
Maintain Safe Deposit Box Addendum’s
Maintain Lease Agreements
Reviews new safe deposit box report
Assist in handling retail inquires for overdrafts and return items.
Maintain a good working relationship with bank employees.
Demonstrate strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization.
Compile data for monthly productivity reporting.
Perform additional duties as required.
Assist with training of new Non-Post/Returns staff members.